Customer Service Human Resources
Resume:
Karen L. Zuccaro
Davison, MI 48423
************@*****.***
Objective:
Experienced professional seeking a new opportunity, to utilize my skills
and help your office run at maximum potential with high efficiency.
Experience:
January 2012 - Present Fifth Third Bank Genesee County, MI
Mortgage Loan Originator
Consistently a top performer in cross-sell and production.
Support four Financial Centers in an effort to help achieve their sales
goals and counsel their internal clients regarding their current and future
financial goals and selling membership advantage to my current customers.
Develops and maintain relationships with external referral sources in an
effort to promote residential mortgages, including setting up educational
seminars for realtor's membership advantage partners.
Refer clients to other in-house business partners when appropriate.
Obtained meeting to get Fifth Third Bank into McLaren Hospital for
membership advantage seminars.
August 2010 - January 2012 Fifth Third Bank Grand Blanc, MI
Licensed Personal Banker
Oversee the complete consumer loan process following approved guidelines.
Consistently meet or exceed brokerage referral goals as set by management.
Completed customer maintenance issues as needed
Maintained well-developed working knowledge of the complete line of
products and services offered, taking responsibility to keep up to date and
request assistance for further development needs.
Exceeded Revenue goal (136% to Goal)
Exceeded loan goal (300%t to Goal)
Exceeded Customer service shops monthly
October 2007 - August 2010 Chase Bank Grand Blanc, MI
Small Business Specialist/Licensed Personal Banker
Maintained and developed small business relationships, referred to
appropriate partners when appropriate.
Oversee the complete consumer loan process following approved guidelines.
Consistently meet or exceed brokerage referral goals as set by management.
Finished in the top 16% of the bankers nationwide for 2009
Maintained 100% Shops
September 2006 - October 2007 Arc Lending Flint, MI
Mortgage Loan Processor/ Mortgage Loan Originator
Reviews loan application files to verify that application data is complete
and meets standards, including type and amount of mortgage, property taxes,
borrower assets, liabilities, and length of employment.
Carries out research on credit histories as well as present loans.
Submits mortgage loan application file for underwriting approval.
Performs duties and responsibilities such as loan disbursement, loan
processing keeping track of loans and their maintenance.
Originate mortgage loans.
June 2004 - September 2007 C & M Lending Davison, MI
Mortgage Loan Processor/ Mortgage Loan Originator
Review loan application files to verify that application data is complete
and meets standards, including type and amount of mortgage, property taxes,
borrower assets, liabilities, and length of employment.
Carries out research on credit histories as well as present loans.
Submits mortgage loan application file for underwriting approval
Performs duties and responsibilities such as loan disbursement, loan
processing, keeping a track of loans and their maintenance.
Originate mortgage loans.
September 1992 -March 2000 Rent-A-Center Flint MI
Branch Manager
Supervised 7-10 employees
Responsible for Sales and collections.
Scheduling, training new employees, payroll.
National Achiever for high Profit and Loss Statement year to date.
Operation Systems used
Extensive knowledge of Windows and Dos
Microsoft Office Suite
Education:
Mott Community College, Flint MI
Business Management
Baker College, Flint, MI
Human Resources
Volunteer:
Boys and Girls Club of Flint
Genesys Charity Golf Outing
Taste of Grand Blanc
Flint Institute of Arts, (Art on Tap Planning Committee)
Greek Orthodox Greek Festival
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