Customer Service Management

GOWRYSANTH THEIVENDRAM

**** ******** *** **** ***********, ON M1G 1R4

647-***-**** *.*****.*@*****.***

SUMMARY OF QUALIFICATIONS

- Strong communication skills, ability to interact with senior

management on a regular basis and work with minimal supervision.

- Highly motivated and innovative with exceptional communication

skills acquired through

continuous customer interactions at Esso Gas Station Walmart

Canada.

- Proactively looking to deliver excellent output and improvements

to traditional procedures.

- Ability to develop trusting and positive working relationships

with client areas and colleagues through strong interpersonal and

teamwork skills.

- Positive work ethic, excellent attitude, keen desire to learn and

be trained with outstanding problem solving, critical thinking and

presentation skills.

- Developed analytical, conceptual and project management skills

through effectively meeting

order deadlines at Ackland's Grainger.

EDUCATION

SCHOOL OF PARAMEDICNE, University of Toronto

Toronto, ON Candidate for Bachelor of

Science/Paramedic Diploma

January 2014-Present

SCHOOL OF SCIENCE, University of Waterloo

Waterloo, ON Candidate for Bachelor of

Science

September 2011-2013

- Academic Achievements: Recipient of University of Waterloo Merit

Scholarship; Ontario Scholar

WORK EXPERIENCE

Esso Gas Station Ajax, ON Front Attendant

February 2013 -August 2013

- Well versed in helping customers in dispensing gasoline

- Knowledge of maintaining station logs

- Proven record of performing cleanliness of kiosk and dispensers

- Able to enter accurate records of purchases in register

Acklands Grainger

Richmond Hill, ON

Warehouse Order Picker July-August of 2010-2012

- Organized and prepared large customer orders in a timely manner.

- Delivered frequent presentations and recommendations to senior

management and team members in an effort to increase productivity.

- Trained new employees by introducing basic principles to order

picking.

- Implemented an aggressive completion strategy, targeting a 100%

day-to-day completion rate, for all consumer orders.

- Actively participated in assisting management in ensuring all

divisions of the warehouse had completed assigned orders.

- Successfully maintained twice the order picking productivity

levels and one-half the error rate of the division average.

- Assisted in an inventory reduction program, resulting in a 20%

stock reduction, receiving "Order Picker of the Month" in 2011.

Walmart Canada Richmond Hill, ON

Cashier September 2010-July 2011

- Processed customer purchases and credit card payments.

- Led weekly meetings involving division teams to improve

productivity and promote teambuilding.

- Trained and mentored new employees in processing customer

purchases by introducing company policies and procedures.

- Provided superb customer service and answered consistently to

customer inquiries. and complaints.

- Performed daily cash reconciliation procedures to ensure accurate

cash flow.

- Exceeded monthly Walmart MasterCard sales targets by twofold by

effectively persuading customer registration.

VOLUNTEER ACTIVITIES

Waterloo Students Association September 2011-2013 Member

Participated actively in recruiting initiatives and connecting waterloo

current students, co-ops and alumni.

Facilitated numerous focus groups, meet and greet sessions, strategy

discussions, and other

group meetings.

Led on-campus presentations, resume screening and recruiting interviews.

Organized and created different marketing channels to promote upcoming

events.

Rosewood Soccer League July- August 2010-2012

Assistant Coach

Mentored respectable behaviour for youth players creating respectable

individuals for the community.

Instructed discipline on and off the field for youth players, which led to

professional young adults within the community.

SKILLS AND TRAINING

Conversant in Tamil and English with working proficiency in French.

Successfully completed four week Taxprep training.

Excellent computer knowledge including Microsoft Office, Photoshop and

Lotus Notes.

ADDITIONAL INFORMATION

Actively involved and interested in managing my own investment portfolio

Aspiring basketball player and boxer.

Contact this candidate