Customer Service Medical
Resume:
Ashley Neal
*********@*****.***
Charlotte NC, 28215
CAREER OBJECTIVE
To build a foundation in business that will allow for career growth
and self-development.
EDUCATION
A.A. Degree in Business Administration/ Applied Science, New River
Technical College- Beckley, WV
2006-2010
Business Administration, West Virginia State University -Charleston,
WV
2004-2005
PROFESSIONAL EXPERIENCE
Ficon- Bush Insurance Agency, Beckley, WV 2014
Customer Service Representative
. Collect payments from clients for nine different insurance companies
. Answer multiple phone lines plus daily office duties
. Use Semcat and Agency Pro for inputting information for clients
. Opened and closed office daily
. Print and fax information Declaration page or any other information
needed
. Inputs and reviews notes/diaries in claims management system as
instructed.
. Processes payments.
Synergy Coverage Solutions, Charlotte, NC 2013
Workers Compensation Claims, Underwriter Assistant
. Prepared quotes and binds and sent them to Agents
. Distinguished medical and indemnity claims
. Assisted the underwriter with any duties
. Communicated with agents for different insured companies
. Multi-task, many duties
. Prepared claims for the underwriter
. Send out policies to the agents for the insured companies
McKesson Charlotte, NC 2012-2013
Medical Records and Billing, PSA
. Responsible for customer data entry and distributing mail
. Complete charge and payment prep for numerous clients
. In charge of pulling claims, refunds and EOBs (explanations of
benefits)
. Scan, deposit checks, insurance information research
. Responsible for processing incoming and outgoing mail and preparing
bank deposits and payment batches
. Posted payments for different accounts
. Added up daily batches
Love's Family Practice Beckley, WV 2010-2012
Medical Records, Receptionist
. Responsible for preparing medical records for sending and receiving,
scanned received medical records
Into patients charts
. Responsible for maintaining great customer service in a fast paced
environment
. Responsible for verifying patients insurance records, medical records
and billing information
. Interacted with patients on a daily basis, assisting with checking-in
and checking-out
. Maintained the office by ordering supplies, maintaining the phone
lines and the mail services
. Sales experience
. Called in prior authorization
Dr. Hassan's Office Beckley, WV 2009-2010
Receptionist
. Worked primarily with computer software to properly operate with
patient assistance
. Instrumental in patient retention to assist with proper care
. Handled patient's money and verified insurance
New River and Technical College Beckley, WV 2008-2009
Customer Service/ Receptionist
. Assisted college students with school scheduling, counselor
appointments and general questions
. Assisted as a proctor for student testing
SKILLS/STRENGTHS
Works well with peers and managers.
. Creative team player.
. Computer Skills - Windows, Microsoft Word, Microsoft Excel, Microsoft
Power Point, Adobe.
. Deliberate and accurate with daily and long term assignments.
. Data entry and charge skills.
. Multi-tasking
REFERENCES UPON REQUEST
Contact this candidate