Customer Service Security
Resume:
Nancy Heine (formally Nancy Guerra)
Orlando, FL 32822
**********@*******.***
Objective:
To use my knowledge as an experienced Security/Loss Prevention officer; to
provide protective services in a public/public sector, to grow professionally with a
respectable company and achieve the primary goal of protecting life and property.
Work Experience:
Security Industry Specialist June 2013-Present
Apple Store-Orlando Florida
Security Specialist
– Provide night security for two store locations.
– Maintain secure premises of showroom, storage room, and stock.
– Observe for any suspicious
– Maintain access control of store
– Write and file report of incident or risk management
Allied Barton Security Service
Towne Mall-Elizabethtown, KY August 2009- March 2012
Security Officer
- Under supervision of site management; maintain safety and loss prevention by
routine interior and exterior portal.
- Provide customer service to Mall shoppers by assisting with needs of the public in
order to achieve their satisfaction in order to make the company profitable.
- Enforce rules and policies to the public and store management
- Conduct routine safety procedures
- Using D3 training system to complete incident and risk management reports
- Access control during the closer of the Mall
- Securing and assist in public events
Tender Touch Senior Service Incorporation September 2007-Auguest 2009
Residential Treatment-Elizabethtown Kentucky
Home Health Aide
- Maintain safety and comfort of elderly or disable patient by providing basic
hygienic needs
- Provided basic medical care and vitals
- Escorted patients to run errands or to doctor’s appointment.
- Provided meals and light cleaning.
Elizabethtown Community and Technical College May 2004- August 2007
Federal Work Study Program-Elizabethtown Kentucky
Instructor’s Aide & Fitness Center supervisor
- Under supervising of college professor assist with instructor for the Computer
Aided Drafting department by providing with spreadsheets and PowerPoint.
- Maintain safety and operation of college fitness center.
Education: Eastern Kentucky University
Bachelor of Science in Criminal Justice
Relevant course:
Criminal Justice Research & Analysis Crime & Delinquent
Homicide Criminal Procedure
Police Administration and Management
Terrorism/Counterterrorism
Elizabethtown Community and Technical Collage
Associate of Applied Science in Criminal Justice
Relevant course:
Delinquency & Juvenile Justice System Police Patrol
Criminal Law and Procedures Police Supervision
Selected Topics in Law Enforcement
Certification
Class G Armed Guard license September 2013
Class D Unarmed Guard License April 2013
NCSRT-Shopping Center Security Terrorism Awareness November 2012
Training Program.
New Albany Police Department Force Continuum, August 2012
Pressure Points, Handcuffing, Joint Locks, O.C spray
American Red Cross First Aid & CPR August 2012
Skills
Skilled in the use of force continuum, handcuffing and O.C spray
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Proficient in Microsoft Word, Excel, and spreadsheets
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Type 65 wpm
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Excellence customer service skills with handling clients’ and public request in a
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professional manner
- Proficient in D3 security training systems
Reference
Rex Allaman, Instructor 270-***-****
Freddy Flores, Security Officer Co-worker 270-***-****
Tee Masaniai, Property Manager, 270-***-****
Contact this candidate