Customer Service Manager

Location:

Posted:

April 04, 2014

Losan B. Chinoska

Objective

Obtain entry level position

E xperience

Dec. 2010 – Aug. 2012

SYKES Enterprises Sumter, SC

Team Manager

Meet or exceed team's contract production and performance metrics

Build and maintain a skilled, successful, motivated, team of support representatives

Analyze individual, team and program/account performance on a regular basis, perform root cause

analysis and develop corrective action plans

Employee development through coaching, counseling, training, and in helping to create a work

environment conducive to personal growth and employee satisfaction

Jun. 2010 – Dec. 2010

SYKES Enterprises Sumter, SC

Customer Service Agent 1

Receive transactions from users regarding customer service or technical support related needs.

Determine appropriate action to be taken on customer's behalf, works with customer to achieve issue

resolution.

February 2009 – May

2010 Interlake Mecalux Sumter, SC

Assistant Technician

Loading/unloading raw materials onto Paint Line.

Lift table operation.

Up keep of production area.

June 2008 – February

2009 Techcom, LLC Sumter, SC

Assistant Technician

Customer Service interaction

Assist with installation and maintenance of telecom related services/equipment. Residential and

commercial.

Daily inventory of tools and/or supplies necessary for completion of job specific invoice.

Education

Aug. 2004 – Jun. 2008

Sumter High School Sumter, SC

Diploma

References

Marcus R. Wells (803) 316 – 0660

Martin A. Jackson (803) 847 – 4356

Jalentay Singleton (803) 607 – 1140