Manager Management
Resume:
CURRICULUM VITAE
SANTHOSH KUMAR R ( ********.******@*****.***
EXPERIENCE SUMMARY
. 6.2 Years of experience in Windows Server Administration(Active
Directory & DNS), VMware Administration, Exchange server
administration, Desktop Support
. Good team player with strong analytical/problem solving abilities with
excellent verbal and written communication skills.
. Have excellent Quality of adapting of latest technology with
analytical, logical and innovative knowledge.
. Very good understanding of Windows Servers & Virtualization.
. Strong in handling L2 Incidents, SRQ & PROBLEM cases on Windows
servers.
. Achieved Bravo award & Outstanding Performer Award as a best team
player.
. Gave knowledge sharing sessions to the entire project multiple times
and was highly appreciated by the team members both on the technical
front.
EDUCATIONAL QUALIFICATION
. Diploma in Computer Science and Engineering from Sri Jaya
Chamarajendra Govt Polytechnic
. Bachelor of Engineering in Computer Science and Engineering from
Visvesvaraya Technological University.
TECHNICAL EXPERTISE
. Operating Systems : Windows Server's2003, 2008, 2012.
Windows XP, Windows 7.
. Domain Knowledge : Active Directory Services, DNS, DHCP
and Exchange 2003.
. Security & Software : Symantec Antivirus,.
. Virtualization OS : VMware Esxi 4.0,Esxi 5.0, Citrix
XenApp 4.5
. Ticketing tools : HP Service Manger 7, CA
Unicenter Service Desk.
TRAININGS
. Certified On ITIL Foundation V3
. Training on Microsoft Windows Server 2003 at Tech Mahindra
. Training on DHCP, DNS Server concepts at Tech Mahindra.
. Training on ISMS policy
EMPLOYEMENT HISTORY
TECH MAHINDRA and CIBER
Role : System Administrator. (3 Years)
Client : Philips
Duration : June 2010 - Till Date
Responsibilities
. Installing configuring maintaining 2008 server.
. Creating, managing user accounts and giving permission to access
resources on Active Directory.
. Administrating Active Directory, DNS, DHCP.
. Configuration of SCSI disks for RAID 5 and RAID 0
. Creating and Applying GPO to the Active Directory Objects.
Aware of FSMO roles, Replications, GPO Loopback policy, Active
Directory Restoration modes, DFS.
. Administrating fileserver and Disk Quota management
. Handling Memory, Disk Space, CPU alarms.
. Administrating patch management through SCCM.
. Running & checking the regular backup of servers using TSM,event logs & restore if necessary.
. Performing regular server health checks & AD Health Check and
disk cleanup activities.
. Installing new Physical Machines through enclosure, Installing
and configuring applications And Patches using SCCM.
. Configuration and troubleshooting SCCM Client and
troubleshooting if patches are fail to update.
. Installing and configuring windows server 2008 Failover cluster
. Analyze queries relating to networking, operating systems,
servers and hardware and arrive at a quick diagnosis of the
issue and initiate appropriate action.
. Applying necessary service packs and updating windows updates
. Handling L2 Incidents, Problem, Service requests and Change
requests on windows servers. Working on RCA for PROBLEM cases.
. Following the ITIL process on Incident, Change managements in
resolving and responding within the SLA.
. Administration of Exchange 2007 & 2010 Servers.
. Installation of Exchange 2007 & 2010 Servers.
. Enabling quota management for the users.
. User rights and ID Management.
. Managing Storage Groups, Databases, Mailboxes, public folders.
. Configuring Accepted Domains, Email Policies, OWA, Mobile
Access, Outlook Anywhere, Active Sync.
. Configuring Antispam Unified Messaging.
. Troubleshooting Exchange Environment.
. Good Understanding on Incident Management, SRQ and PROBLEM
Management.
. Creation, Management and Configuration of Virtual Machines,
Clone and Templates using VSphere Client.
. Customizing guest operating system on Virtual Machines.
. High availability, Clustering, VMotion, Storage VMotion.
. Server Consolidation with VMware Converter (P2P and P2V
Conversions) Snapshot manager and restoring a snapshot. P2P &
P2V using Plate spin.
. Server Installations on VMware hosts, Security updates
installation on VMware using Update Manager.
. Checking capacity in VMware clusters for expanding virtuak
server
. Moving VM to a newer cluster
. Handling alarms like Data store Usage on Disk, Host connect-
reconnect host, host CPU usage
. VMware Storage Migration
. Install and configure Citrix Presentation Server 4/4.5 in a
Windows Server 2003 environment.
. Troubleshooting of Citrix servers and Application issues.
. Publish applications, resources and content on Presentation
Server.
. Configure ICA connection and session settings.
. Configure and manage server and server farm settings.
. Deploying applications using Installation Manager.
. Installation and configuration of Linux Servers.
. Basic Linux administration.
TECH MAHINDRA
Role : Network & Desktop Support
Engineer(N&S)
Duration : August 2007 - May-2010
Responsibilities
. Handling Incidents, Problems, Service Requests for all desktop
related issues.
. Software's installations, configuring and troubleshooting the
applications like MS Office components, outlook related issue's
etc, IE related issues, Operating System related issues.
. Adding Systems into network, Troubleshooting systems if not in
network, Port configuration, Configuring Static IP, IP
reservations. Adding the system to the domain, Installing
Operating System using WDS or manually, Connecting Video
Conferencing between locations etc.
. All types of software's installations using DSM Tool or manually
using Dame ware utilities, RDC, LiveMeeting etc. trouble
shooting if we face any issues while software installations.
. Creating Operating system images for deploying in to other
machines through WDS (windows Deployment Service), Patch
Upgradation, Installation of Images in desktops and laptops.
Troubleshooting if the PC Hardware problems, Enabling the
Network port for a system, setting up of Video Conferencing
across locations etc.
PERSONAL INFROMATION
Date of Birth : 13-11-1988
Marital Status : Married
Sex : Male
Nationality : Indian
Languages known : English/Kannada/Tamil/Hindi
Address for Communication : #4/3,12th cross, Bhuvaneshwari Nagar, KP
Agrahara, Magadi Road, Bangalore
560023
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