Customer Service Sales Representative

Shirley Anderson

Dependable, flexible and hardworking

Yonkers, NY

***********@*****.*** - 914-***-****

Good human relations, quick at learning new things and adjusting to new situations. I am a team player and

also good in motivating others to work towards a common goal.

Can effectively convey information to a variety of audiences regardless of demographics, highly organized

and dynamic; possesses innate physical strength and agility; have exceptional analytical and evaluation skills;

gives sound and timely decisions; can multi-task and think clearly even in a pressure-driven and emergency

situations.

WORK EXPERIENCE

Independent Medical Examination Coordinator

JEC Disability Management - Valhalla, NY - 2012 to 2013

Contact or interview claimants, doctors, medical specialists, or employers to get additional information.

Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.

Prepare reports to be submitted to company's data processing department.

Sales Representative/Direct Marketer

ESL Management - Tarrytown, NY - 2011 to 2011

Generated leads at Home Depot for Kitchen/Bathroom Refacing.

*Provided customer service to clients

*Entered customer data into computer system

*Pleasant phone manners

*Direct marketing Planned advertising campaigns Directed advertising campaigns Assisted with annual budget

development. Identified targets of advertising and created campaigns appropriately. Planned and prepared

advertising. Prepared promotional materials. Ensured that all promotional materials met specifications.

Solicited input from customers and sales departments Cultivated customer interest in buying a product

or service. Identified and developed contacts to aid in promotional campaigns, such as consumers and

vendors Used market knowledge to create competitive, original advertising. Consulted with clients to determine

customer needs, provide marketing advise and provide technical advice

Assistant Tennis Instructor

New York Junior Tennis League - New York, NY - 2008 to 2008

Gave individual and group tennis lessons to students. Evaluated athletes' strengths and weaknesses. Planned

and carried out practice sessions. Adapted coaching techniques to athletes' strengths and weaknesses. Set

up itinerary. Supervised and inventoried all equipment. Demonstrated organizational and time management

skills. Set up goals and objectives for the sport season. Worked with a diversity of individuals. Instructed groups

or individuals in the fundamentals of sports. Demonstrated techniques and methods.

Assistant Tennis Instructor

Mohawk Day Camp - White Plains, NY - 2007 to 2007

Gave basic tennis skills lessons to kids ages 4 to 15. Evaluated athletes' strengths and weaknesses.

Prepared athletes for games Planned and carried out practice sessions. Planned strategies for games and

season. Set up itinerary. Supervised and inventoried all equipment. Set up goals and objectives for the sport

season. Worked with a diversity of individuals. Instructed groups or individuals in the fundamentals of sports.

Demonstrated techniques and methods.

EDUCATION

Bachelor of Arts

University at Buffalo - New York, NY

2011

High School Diploma in Liberal Arts/Humanities

Roosevelt High School

2007

SKILLS

Microsoft Office (Ms Word, Excel, PowerPoint) Adobe Photoshop, Dream weaver, Illustrator, Flash, AutoCAD,

Final Cut Pro, 3ds Max, SQL, Access and Mac Os X.

ADDITIONAL INFORMATION

Languages

English, Ga & Twi

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