Customer Service Assistant

Location:

Posted:

April 02, 2014

Josie M. Peavy

*** * *** * ******** Cove Texas **522 Cell # 512-***-**** ************@*****.***

SUMMARY OF QUALIFICATIONS

Served 11 years as certified nurse assistant

8 years claims processing auto and life insurance, provided notary public services

15 years as customer service in the printing industry from customer contact to bindery

finishing, mail processing and inventory, quality control proofreading.

4 years retail

EXPERIENCE

Empowerment Options Austin, Texas December, 2012 to Present

Live in Coordinator / House Manager

• Charged with the operational functions of the group home and the supervision of direct care

staff.

• Managed a 3-4 person group home which included managing weekend relief.staff.

• Processed time keeping of weekend staff and scheduling.shifts.

• Transported direct care individuals to and from destination daily.

• Medication reminders, heavy cash handling, managers meetings twice a month.

• Coordinate meeting with consumer’s parents, therapists, counselors.

State Farm Insurance, Austin, Texas August, 2000 to January, 2008

Claim Service Assistant

• Provided excellent customer service over the phone to insured, agent, vendors and coworkers.

• Scanned documents and prepared them for storage.

• Worked on computer using Microsoft Word, Excel and Outlook email.

• Mail sorting and processing, heavy filing alpha and numeric.

• Processes claims daily, by updating, faxing, copying and delivery of policies.

Sears Roebuck & Company, Waco Texas February, 1998 to February, 199 9

Hub Office Support

• Processed credit card payments, and updated payment in the system.

• Worked on computer, ran monthly reports and updated information.

• Ran cash registers, balanced all cash registers in the store before closing.

• Took in money from armored trucks and secured in the vault, routed trucks for delivery and

processed invoices.

• Sat alarms, secured the vault, and processed all transactions before closing the store.

EDUCATION

Houston Community College, Houston, Texas, Offset Printing Certification- GED 1975-1976

CB Nurse Aide Training, Killeen Texas Certification as Nurse Assistant, October 2008

American Heart Association CPR, Killeen Texas March 2014- March 2016