Customer Service Manager

*** ***** ****** **. ******, TX *****

214-***-****

***********@*****.***

RACZIE WADE

OBJECTIVE: To utilize my broad range of skills so that I may have the

ability to plan, organize, and display creativity and maintain a

professional demeanor.

EXPERIENCE

March 11-Present SHS Development

Duncanville, TX

Manager

. Filing, Faxing, Copying, etc.

. Inventory, Placing orders

. Payroll

. Scheduling

August 07-December 10 Spherion

Irving, TX

Customer Service Representative/Team Lead/Detail Checker

. Replacing phones for customer

. Processing return label through e-mails and bubble kits

. Answering the phones updating accounts

. Helping the supervisors on the phone and taking supervisor calls

. Scanning merchandise to be shipped to J C Penny stores

August 05- April 06 Comcast (Aegis) Irving,

TX

Customer Service Representative

. Taking payments for Comcast customers

. Scheduling appointments for customers

. Upgrading customers cable

. Troubleshooting to customers equipment

May 00-August 05 Top Notch Services Dallas,

TX

Receptionist/Manager

. Answering the phones

. Setting appointment for clients

. Filing, Copying

. Inputting data into the computer

. Managing up to 10 people

Skills:

Strong 12 year background in customer service, data entry, typing 45 wpm,

and 10 key proficiency. I am very good with numbers and counting,

very familiar with e-mailing.

. Ability to perform and excel in a fast pace environment

. High energy team player who has the ability to multi-task, work

well with others, and maintain a sense of urgency

. Ability to deal with angry customers and volatile situations by

remaining calm. Customer service Data entry

Contact this candidate