Chief Information Officer

Clifton Dillman Executive Career Biography

Chief Information Officer

The driving force behind the IT objectives

A countrywide Chief Information Officer directly reporting to the

President/Owner distinguishes himself above other top-level management by

his ability to think like a business unit when designing and working over

projects and strategies - Matt Massa, VP of Firefly. Clifton has many

characteristics that are trademarks of his career.

His management expertise spans the full range of operational functions -

human resources, information technology, accounting, customer service,

administration and legal. Add to this his IT experience in ERP

Implementation, Startups & Turnarounds, Acquisitions & Mergers, Vendor

Management, Cloud Computing, and GroupWare. Clifton is a well-rounded

business leader equipped and driven to handle any situation hampering

corporate enterprises.

Clifton has the ability to engage everyone in the change process to

ensure that the exact needed change is produced for the company's overall

wellbeing. His essential flair to engage other associates at each level

has aided his company immeasurable by helping to instill loyalty and

excitement throughout the entire organization.

For the past 10 years, Clifton has had the ability to manage many people,

and many would say they respected him for his honesty, integrity, and

dedication. He leads without the politics that many other managers have

acquired and shows his respect for his employees by telling them the

truth.

System and quality improvements across the board, the benefits Clifton

brought to Firefly Legal were substantial, despite facing the economic

crisis. He increased operating profit establishing over $170,000/month in

profit from new technology ventures; established a knowledgeable,

cohesive, and customer-focused workforce; grew transactions and accounts

while reducing headcount 28%; reduced employee turnover 50%; and, with

the conversion of TA system vendors and platforms, improved throughput

and saved shareholders $35 million.

His affinity for giving back to his community stems from the guidance and

support he received from his family, community, and schools when he was

growing up. He would love to win the lottery to be able to establish

foundations and endowments to fund special needs groups like Trinity

Services. Trinity Services is an organization that helps place Adults

with special needs into homes and into the work place. Clifton and Dana

have worked hard to ensure that their computer systems are up-to-date and

have donated over 100 machines to their cause.

Clifton and his wife Dana live in the Chicago, Illinois area. Dana is an

accomplished computer programmer. Their daughter is looking forward to

starting Kindergarten and their son is just starting pre-school. He and

Dana greatly enjoy traveling to new and exciting places. Clifton is an

avid gamer and loves teaching his children new and fun ways of looking at

ordinary objects.

Clifton Dillman can be reached via email at *******.*******@*****.*** or

telephone at 708-***-****.

Clifton Dillman

? 708-***-**** ? *******.*******@*****.*** ? 15466 Lakeview Drive ?

Manhattan, IL 60442 ?

SUMMARY

Strategic executive with strong logical goal-setting abilities and

excellent communication skills proven over the past 10 years. CIO-level

success with a drive for cutting-edge tactical visions used to increase

reliability and expand performance by spearheading the newest technology

trends that are most efficient for the organization's use. Expertise in

planning, developing, and implementing information technology solutions to

address multitudes of business opportunities in order to maximize capital

expense return on investment.

EDUCATION

DePaul University Chicago, IL 08/2012

Master of Science, IT Project Management

GPA: 3.6/4.0

Agile Project Management, Project Portfolio Management, Enabling Program

Management Office, Risk Management, Procurement, Contract Management,

Time/Cost Estimating and Organizational Change Management

DeVry University Tinley Park, IL 08/2003

Bachelor of Science, Electronic Engineering Technology

GPA: 3.4/4.0

Analog/Digital Communications systems at the Circuit/Subsystem level,

Electronic Control of Mechanical Systems, Analog/Digital Signal Processing,

Command-Line-Oriented UNIX, Assembly Language

TECHNICAL SKILLS

Management: Budgeting, Vendor Management, Leadership, Training/Mentoring,

Team Building, Security Planning, Business Continuity, Audi

Reports, IT Governance, Strategic Planning, Business Strategy,

IT Investment, Collaborative Technologies, Disaster Recovery,

Hiring/Right Sizing

Administration: ERP Implementation, Startups/Turnarounds,

Acquisitions/Mergers, Vendor Management, Cloud Computing,

GroupWare/Data/Voice

Software: SharePoint, Exchange, Active Directory, MS Office

Databases: Oracle, MySQL, SQL, MS Access, Great Plains

Networking: TCP/IP, LANs, WANs, VPNs, Routers, Switches, Firewalls,

Cluster Failover Environment, Hyper-v, Active Directory, Network

Topology

EXPERIENCE

Firefly Legal, Chief Information Officer - Tinley Park, IL April 2005 -

Present

Chief Information Officer of a private legal firm operating out of 16

countrywide offices. Manage all IT processes from hiring the IT associates

to IT Budgeting and Project design/implementation.

. Supervised the architecture & implementation of an online Case Management

Software used to track cases from conception to billing

. Developed the Mobile Site which allows all country-wide employees &

contractors access to real-time case tracking, status updates, picture

uploads, and GPS coordinates

. Implemented Client Integration via a connection of web services allowing

real-time status updates directly into client's databases eliminating the

need for printed copies of legal documents saving Firefly over

$10,000/year in printing costs alone

. Administered Automatic AR/AP eliminating the need for labor for bill

collection

. Constructed a Batch Printing/Routing system to eradicate shipping

expenses saving Firefly over $25,000/year

. Implemented a full featured VOIP solution cutting phone costs in half and

saving over $5,000/year

. Designed & maintained a Business Continuity Plan/Disaster Recovery for 15

satellite locations

. Engineered a Cloud Computing environment leveraging Firefly's current

assets while saving over $10,000 on large upfront hardware renovations

. Maintained Windows Environment including SLA expectations staying within

the IT budget of $1 Million

. Promoted from IT Manager (2005-2007) to Director of IT (2007-2012) to

Chief Information Officer after the completion of my degree

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