Manager Customer Service

KENNETH BICKHAM

**** *** **** *****, ****** Heights, CA 95610

916-***-**** *********@*****.***

EMPLOYMENT HISTORY

****-******* *******/******* ******

The Auto Specialists, Rancho Cordova, CA

Owner: Ted Walters 916-***-****

2003-2010 Shop Foreman/Technician

California Limousine, Gold River, CA

Owner: John Riga 916-***-****

1998-2003 Owner/District Manager/Shop Manager/Technician

Purrfect Auto Service, Sacramento, CA

Owner: Kenneth Bickham/Shafic Hurji

1991-1998 Manager/Technician

Econo Lube and Tune, Antioch, CA

Owner: Gary Leduff

MANAGEMENT SKILLS

• Manage employees, inventory, sales, finances (including banking), vendors and fleet accounts

• Efficiently and effectively organize shop work flow

• Schedule jobs and managing workflow for high customer satisfaction and employee abilities

• Reconcile vendor invoices with parts ordered and received

• Hire, Monitor Progress, Discipline, and Terminate Employees

• Dealing with Bureau of Automotive Repair (BAR) laws and regulations

SERVICE WRITING and SALES SKILLS

• Accurate and professional estimates for repair jobs for shop profit and customer satisfaction

• Communicate with warranty companies and vendors to ensure customer and shop satisfaction

• Shop Management software (ALLDATA, Mitchell) as well as basic computer office skills

(including but not limited to MicroSoft Word, Outlook Calendar, and Email)

• Average $300.00-$500.00 per car in sales for more than a decade

• Procure Fleet Accounts

Kenneth Bickham 916-***-**** *********@*****.***

PERSONAL QUALITIES

Provide excellent customer service; Effective Team Leader and Team Member; Able to prioritize

work effectively and efficiently; Professional in attitude, dress, and communication skills;

Courteous; Problem-Solver; Patient and understanding; Loyal; and, Comfortable with a busy

work environment.

CERTIFICATIONS and EDUCATION

Automotive Service Excellence (ASE) Certified Service Writer

Automotive Service Excellence (ASE) Certified Service Brakes

Automotive Service Excellence (ASE) Certified Service Engine Performance

Automotive Training Institute (ATI) Certified Service Writer

CarQuest Training Institute (CTI) Training Certificate in more than 10 areas (including but not

limited to Diesel, Full Injection, Computer Diagnostics, Air Conditioning, Brakes,

Suspension, Emission-Related Diagnostics)

References available upon request.

Kenneth Bickham 916-***-**** *********@*****.***

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