Customer Service Loan Processor

Location:

Posted:

April 02, 2014

ANETA GURZYNSKA

MORTGAGE AND LOAN PROCESSOR

Accomplished senior loan processor with more than 12 years of experience in mortgage and loan processing and

a proven record for providing exemplary customer service. Highly proficient in the loan process, including

expert knowledge of desktop underwriting (DU), Loan Prospector (LP), Federal Housing Administration (FHA)

guidelines, good faith estimates (GFE), Truth in Lending Act (TILA), and Real Estate Settlement Procedures Act

(RESPA) disclosure compliance, as well as conventional loan guidelines. Seeking integral role with organization

that values motivation and efficiency, with outstanding communication, analytical, and interpersonal skills.

AREAS OF EXPERTISE

Mortgage Processing Loan Processing Financial Analysis Exemplary Customer Service

Loan Management & Approval Process FHA & VA Loan Guidelines Desktop Underwriting (DU)

Loan Prospector (LP) Good Faith Estimates (GFEs) TILA & RESPA Disclosure Compliance

Financial Document Review Application Information Verification Document Procurement

PROFESSIONAL EXPERIENCE

AMITY MORTGAGE CORPORATION, North Brunswick, NJ 2004–2014

Senior Loan Processor

Managed and prepared 25 to 35 loans per month, identifying missing items, including titles, appraisals,

surveys, and other required documents

Reviewed loan files for completeness and accuracy and contacted customers or mortgage loan officers to

request essential items to close loan effectively

Serviced up to 10 loan officers per day, resulting in increased business for company

Provided exemplary customer service to both internal and external customers

Read and reviewed financial documents in order to make sound financial decisions

Liaised directly with underwriters and loan officers to understand each customer’s financial picture

Worked with multiple lenders and account executives daily, as well as with FHA, Veterans’ Administration

(VA), and conventional loans

Assured efficiency in coordinating approval process with loan officers

Ensured proper compliance with and adherence to industry regulations and standards

ATLANTIC FINANCIAL SERVICES, Carteret, NJ 2002–2004

Senior Loan Processor

Submitted loans to various lenders and banks and interacted with clients to ensure smooth loan process

Verified, compiled, and typed application information for mortgage loans and assisted loan officers

Followed up with clients to collect all documents necessary to close loans

Processed external and internal payoffs for old mortgages and lines of credit

Interfaced with attorneys to ensure procurement of all documents before loan closing

EDUCATION

Coursework in Accounting I, Berkeley College, Woodbridge, NJ, 2002

Montochem Vocational High School, Poland, 1998