Customer Service Representative
Resume:
BRYAN CARVALHO
** **** ******, *******, ***** Island 02838
***************@*****.***
Qualifications
Solutions-focused, team oriented Customer Service Representative with strong technical, t roubleshooting
and repair background. A broad understanding of computer hardware and software including installation,
configuration, t roubleshooting, and small business support. Team player who is accountable, f lexible,
reliable and adaptable to dynamic environments. Strong analytical, communication and multi-tasking skills.
Technical Skills
• Windows XP/7/8
• PC Hardware/Software installation/configuration
• PC Hardware/Software t roubleshooting
• Mobile Hardware/Software installation/configuration
• Mobile Hardware/Software t roubleshooting
• iOS/Android apps
• Eclipse
Employment H istory
CVS/Caremark, Lincoln, R I
C ustomer Service Representative 2
2/2014 to Current
• Handled a high volume of calls at fast paced call center.
• Managed call f low and responded to technical support needs of customers.
• Activated accounts for clients interested in new services.
• Dealt with conflict/resolution scenarios.
• Conducted research to address customer concerns.
• Provided E-mail support.
• Trained new agents.
• Filled in as acting supervisor.
I nsight Global – Lincoln, R I
Customer Service Representative
10/2012 – 2/2014
• Worked as a contractor for CVS.com.
• Handled a high call volume.
US Army, Fort D rum, Watertown, NY
Food Service Specialist
BRYAN CARVALHO
40 Main Street, Lincoln, Rhode Island 02838
***************@*****.***
9/2004 to 12/2008
• Food preparation to meet the food demands within Fort Drum comprising of approximately 1200
people on a daily basis.
• Trained new soldiers.
• Responsible for inventory, and placing orders.
Education
Community College of Rhode Island - Lincoln, R I
Associate of Science: Paralegal Studies, May 2012
• Graduated with honors.
Smithfield H igh School – Smithfield,R I
General Education, June 2004
References f urnished upon request
Contact this candidate