Customer Service Project Manager

Donna M. Dosher

** ******* **** . *******, *** York 14220

716-***-**** . *******************@*****.***

Accounting / Administrative Professional

Accomplished, versatile customer service and administrative professional

committed to cultivating strong interpersonal relationships with internal

and external customers. Strong teamwork orientation; proven track record

for providing exemplary service in a variety of businesses. Creative,

reliable and diligent. Background also includes financial, marketing,

sales, and human resources responsibilities.

Professional Experience and Accomplishments

Borders Without Limits LLC - Blasdell, New York 2008 - 2013

Owner

Responsible for overall direction and everyday operation of a custom

framing business, including sales and marketing planning, strategy and

execution; pricing, finance and accounting; customer service; and human

resources. Provided consultation and customer framing of artwork for

homes and offices. Located, created, selected, and procured merchandise

for sale.

> Produced original artwork that included local Buffalo images,

photos, cityscapes, and maps, generating hometown pride.

> "The Fairest in the Land" pricing strategy was competitive with

similar businesses.

> Superior customer satisfaction policy included after care, and a

standing invitation for clients to return to the story for an "art

health" check-up.

Moldcraft, Inc. - Depew, New York 2005 - 2007

Controller

Senior management duties included A/R, A/P, payroll, job costing, cash

management, revenue forecasting and analysis, budget preparation,

customer service, and human resources. Prepared monthly financials

including all journal entries. Heavy job costing responsibilities.

> Researched and implemented new health care insurance, finding a

plan that met employees' diverse needs and was reasonably priced.

> Implemented a job costing system that significant reduced process

time.

> Worked with outside accounting firm to develop journal entries that

tracked monthly expenses with a high degree of accuracy.

Coach USA - North Tonawanda, New York 1997 - 2005

Controller

Responsible for all accounting functions in three locations: Buffalo,

Olean and Rochester. Supervised staff of three, overseeing A/R, A/P,

payroll, customer service and purchasing. Responsible for cash

management, revenue forecasting and analysis, budget preparation,

purchasing contracts and analysis, preparation of bids and contracts.

> Reputation for fairness and teamwork greatly enhanced employee

morale.

> Worked diligently to ensure that needs of both internal and

external clients were met, strengthening overall customer

satisfaction.

Professional Experience and Accomplishments, cont'd.

Safespan Platform Systems, Inc. - Tonawanda, New York 1993 - 1997

Assistant to Controller

Handled all A/R functions, including billings, cash receipts with payment

applications, and collections. In charge of fixed assets and bank

reconciliations. Maintained job cost updates from general ledger and

worked with project managers regarding costs vs. budget. Assumed

controller's responsibilities during his absence.

> Worked with insurance companies to secure and maintain bonding;

developed and maintained contract file system, including all

pertinent documentation needed for government jobs, regularly

ensuring integrity of documents.

> Ensured that receivables were collected in a timely fashion,

improving company's cash flow.

> Expedited collection of critical employee paperwork, improving

accuracy and timeliness of payroll processing.

Additional Professional Experience

Tiede-Zoeller, Inc. - Tonawanda, New York, Assistant to Controller

Wayne Landesman and Associates - Buffalo, New York, Controller

IT Corporation/ICF Kaiser Engineers - Tonawanda, New York, Assistant

Project Manager

Education and Technical Skills

United Way of Buffalo - Buffalo, New York

Board Governance Program (2010)

Canisius College - Buffalo, New York

Women's Leadership Program (2007)

D'Youville College - Buffalo, New York

117 credits towards B.S., Business Management

Computer Skills

Financial / Accounting Software: QuickBooks, Peachtree Accounting, Great

Plains, Real World, Oracle, ADP Payroll

Microsoft Office: Excel, Word

Construction Software: Computerease

Community Leadership and Affiliations

National Association of Women Business Owners (NAWBO) 2009 - 2010

WNY Blues Society - Buffalo, New York 2005 - 2008

Treasurer

Roswell Park Cancer Institute 2000 - present

Platelet Donor

Member, Professional Picture Framers Association

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