Human Resources Manager
Resume:
RAMONA ALOYO, PHR
Email: ************@*****.***
Palmdale, CA ■ ■
SUMMARY
A senior level professional with over ten years of broad-based, progressive experience in various human resources
functions who understands the role and responsibility of a Human Resources partner is to provide compliant guidance
and support through the development of internal collaboration, viable experience, proven capability and fast, accurate
and exceptional service.
AREAS OF FOCUS
Employee Relations Employee Relations Employee Relations
Staffing and Talent Acquisition Safety Training and OSHA 500 Reporting
Salary Program and Benchmarking Policy and Procedure design and development
Training and Development Coaching and Consulting
Benefits: Open enrollment, qualifying events LOA administration: FMLA, CFRA, PDL, SDI, WC
INDUSTRY EXPERIENCE
Manufacturing Non-profit Health Insurance Financial Health Care
KNOWLEDGE, SKILLS, ABILITIES
STRATEGIC
Communicate and transfer strategic organization statements into tangible organizational deliverables.
Evaluate employee, operations and administrative issues to reveal and mitigate potential risk.
Administer the employee exit process and analyze data to reveal potential organizational impact.
Develop client relationships to position HR as neutral in critical business partnerships and strategies.
OPERATIONS & PRACTICAL
Design, develop and implement training programs to support organization and employee needs.
Partner with all stakeholders to minimize the financial impact of work injuries and unemployment claims.
Apply HR best practices to business operations to support operations with best practices in data, policies,
talent, safety material and training.
Help to create and uphold an organizational culture that meets the needs of its customers while supporting staff
and business goals.
CONSULTING
Proactively partner with all levels of leadership to increase and confidently apply HR knowledge.
Represent the organization in EDD hearings; worker's compensation hearings and liaise with legal counsel.
Uphold HR as a neutral party when conducting investigations, addressing employee relations conflicts and/or
issues.
Coach Managers on corrective action processes and PIP, including documenting employee discipline,
administrative leave, involuntary terminations.
ADMINISTRATION
Benefits communication and administration; open enrollment. Manage and partner with the broker role.
Accurately applying and managing the LOA guidelines for FMLA, CFRA, PDL, SDI, Workers' Comp.
Maintain accurate personnel data with timely compliance audits.
Familiar with document subpoenas, DOL audits, timely response to EDD/state benefits requests.
Ensure timely filing of state and federal reports: OSHA 300, Applicant Flow data.
Experienced with SAP, KRONOS, LMS, EV4, intermediate PowerPoint, Word, Excel, Outlook.
EDUCATION
BA: Public Administration: CSU-Northridge
PHR: Human Resources Certification Institute; Current thru: 2016
AA: Sociology: Antelope Valley College: Graduated
RAMONA ALOYO, PHR
Email: ************@*****.***
Palmdale, CA ■ ■
EMPLOYMENT HISTORY
HR Training Specialist
U.S. HealthWorks, Valencia, CA
09/2013 Present
U.S. HealthWorks is the largest nationwide work injury medical provider with 230 clinics and 3500 employees.
- Design, develop, implement and evaluate all Training and Development, including ELearning, in support of organizational
goals, compliance and acquisitions.
- Partner with multi-level leadership to develop programs specific to organizational needs and goals.
- Administer data reports and functional aspects of LMS to determine overall training needs, ROI, per capita expense.
Desert Haven Enterprises, Lancaster, CA
04/2010
Sr. HR Generalist
9/2013
DHE is a non-profit organization specializing in the training and care of developmentally disabled adults, with over 120 employees.
- Multi-functional position providing all aspects of Human Resources
Participated on Safety Committee to review accident/injury report for trends and training development.
Self-funded benefits provider - paid all claims for benefits rendered.
Designed, developed and delivered Supervisory Training Program.
- Module-based program for new and tenured supervisors to clarify and support their roles and responsibilities.
Other responsibilities included, but were not limited to:
- Facilitated strategic planning meetings which identified growth and changes within the organization to support programs
and funding.
- Updated Policy & Procedure manual.
- Represented employer in hearings; investigations and depositions for EDD, Workers' Comp and Hostile Work Environment
cases.
- Managed LOAs; Risk management: Administered Interactive Process for Workers' Comp and RTW Interactive Process.
- Partnered and coached managers in utilizing HR to develop subject matter knowledge to better communicate with staff.
- Talent acquisition: social media recruiting; prelim interviews (phone and actual); schedule interview with hiring mgr.,
background, employment offer, I-9 processing. Ensured salaries were equitable both internally and externally.
Spearheaded onboarding program that collaborated with critical department leadership to ensure area representation in
NEO.
HR Generalist
Family Insurance Services, San Fernando, CA
11/2008 – 04/2010
Private insurance services company emphasizing prominent bilingual customer-service support within a well-established local small business.
All aspects of Human Resources for 50 employees.
- Administration of all aspects of LOA, compensation surveys, commission calculations.
- In collaboration with company President, established policy and procedure manual; established a time-keeping and
payroll processing system; delivered an on boarding and tuition reimbursement program for agents.
- Heavy customer contact - phone and walk-in; determine contact reason and provide support as needed.
Sr. Administrative Coordinator
GMAC Mortgage, Inc., Palmdale, CA 07/2001–
10/2008
A division of General Motors Acceptance Corporation, GMAC was a major participant in the home finance industry.
Supported Loan Officers with FHA, VA and CalPers loan programs.
Prepared loans for processing; coordinated with different agencies to acquire loan numbers and needed doc (DD214).
- Delivered monthly corporate updates; monthly trainings and safety meetings.
- All onboarding and exit interviewing, including I9 as required by Regional HR office.
- Ensured timeliness of EEOC and DOL posters; delivered.
- Liaison between Lender/Realtor/Funder/Customer. Addressed all client issues.
Training Manager
CIGNA Healthcare, Glendale, CA 04/2001 – 07/2002
CIGNA is a health insurance and financial entity provider within selected U.S. markets with over 350 staff in the Glendale office.
Responsible for the implementation, assessment and administration of enterprise-wide training initiatives .
Human Resources Manager
Syncor International, Canoga Park, CA
05/1995 – 01/2001
Syncor Int’l was a nuclear pharmacy company that manufactured nuclear pharmaceuticals to over 200 hospitals nationwide.
- Partnered with Board of Pharmacies and DOT to design, implement and administer OSHA/DOT training for HazMat
Transportation.
Additional Experience
Training Manager
Cedars Sinai Comprehensive Cancer Center, Los Angeles, CA
Human Resources Trainer
CareAmerica Health Plans, Woodland Hills, CA
HR Coordinator
Washington Mutual Bank, Northridge, CA
Contact this candidate