Technical Support, Information Technology

Kenneth J. Emmett H: 856-***-**** C: 856-***-****

********@*******.***

Information Technology Specialist

Networking • Management • Desktop Support • Digital Photography

Highly motivated professional with 20+ years of extensive experience in Information Technology, Knowledgeable in

Networking, Technical Support, Operating Systems, Virtual Environments, Office Applications, Desktop Publishing, Project

Management, Technical writing and training, Industrial Photography, Strong leadership and interpersonal skills.

CompuCom / American Water, Southern NJ & Southeastern PA

Field Technician Team Leader (contract) (9/2013)

Software installation, testing & setup of laptops for “Toughbook” GPS project.

Independent Hardware Inc, Philadelphia, PA

Leading national distributor of Locksets, Door Closers, Panic Hardware, Padlocks, Electrical Hardware, Locksmith Tools

Project Manager & IT Specialist (1/2012 – Present)

Project manager for federal & state government contract proposals

IT support for office and sales personal

Achievements: Successfully submitted company proposal to US General Services Administration (GSA Schedule 84),

Replaced company’s NT server with a custom built Windows Small Business 2011 server, Upgraded or replaced

workstations and increased company’s internal network capability to insure ease of future expansion, Replaced old

accounting & inventorying software with Sage 50 Quantum enabling the office & sales personal to better account for cost

& available inventory supply, Training staff & providing continuous support on new computing systems & software

operations, Company now has the tools to accurately track sales, profitability, purchase orders & inventory control.

CPI Corporation, St Louis, MO

Operates Digital Photographic Studios throughout North America in Sears and Wal-Mart stores

Technical Support Project Specialist (contract) (3/2010 – 1/2011)

Roll-out of 140 new digital photographic studios across the nation

Building systems for quick delivery to onsite locations (PC & Mac)

Creating system images for workstations & servers

Training Help Desk & Field Technicians

Achievements: Site Survey travel to all east coast locations inventorying equipment and reporting on location status,

Developed excel spreadsheets to organize hardware inventory, Strategic planning with upper management preparing the

“War Room” training needed for field technicians to ensure that implemented solutions met targeted opening dates,

Writing step by step instructions for field technicians, Preparing an image for onsite installations of T310 Win2K3 servers,

Hands on involvement installing computer systems, Follow-up inspections for quality control.

Kiddie Kandids LLC, Sandy, UT

Operates Digital Photographic Studios in Babies R Us throughout USA

Field Service Engineer (7/2004 – 12/2006) Technical Support Manager (1/2007 – 1/2010)

Managing area technicians: 58 on-site locations through-out the North East USA

Remote desktop support

Level 2 & 3 support

Technical writing

POS hardware/software installation and implementation

Networking Windows & Macintosh computers

Training technical staff and store associates

Achievements: Opening 30 new locations in the Northeast region, Earned promotion to Tech Support Manager based on

performance as Field Service Engineer, Cut cost while improving services by implementing backup procedures that

reduced downtime by 95%, Revision of technical training materials, Developed visual tools reducing ticket call time.

Kenneth J Emmett

H: 856-***-**** C: 856-***-****

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ECI Photo-Graphics Inc, Wayne, PA

Photographic Service Bureau for Pharmaceutical and Automotive Industries

Vice President and Manager of Photographic and Digital Services (4/1993 – 10/2003)

Strategic Planning, Budgeting

Client contact and Negotiating vendor agreements

Purchasing and maintaining all photographic and computer equipment

LAN management

Preparation and design for PowerPoint Presentations

Image scanning and digital re-touching

Desktop publishing

Studio and Location photography

Client List includes: Merck, Wills Eye Hospital, Jefferson Hospital, Synthes, Wyeth, AstraZeneca, Mack Trucks, Subaru

of America, Westinghouse and Owens Illinois.

Independent Contractor:

Windows XP roll out for CHI Institute of Technology, Broomall PA campus

AstraZeneca 2005 photography, group project with “The Design Barn”

PowerPoint presentation, Kennedy Health System Obstetrics & Gynecology department

American Baptist Historical Society, old film & print preservation to digital media

Subaru new model years 2001, 2003, 2004, 2005, 2006, 2008, 2010, 2011, 2012, 2013 instructional

photography for technical training classes & printed manuals

Relevant Training:

Prism Career Institute of Technology, Sewell NJ. Campus, A+ certification with Networking

4D database and point of sale software

Kodak digital photography seminars

Technical training seminars for Noritsu and Hope film/digital printers

MSDS training classes

Skills:

Active Directory, Desktop & Laptop imaging, VPN, TCP/IP, Wireless Networking Technologies, Mobile Electronics

Including iPad, iPhone, and Android tablets, Win NT, Win 2000, Win XP, Windows Server 2003, 2008R2 & Small

Business Server, Vista, Win 7, Macintosh OS X, Microsoft Office 2003, 2007, 2010, Exchange Server, Visio, Open

Office, Google Apps, Alitris, BMC Remedy IT Service Management Suite, McAfee & Symantec Security Suites,

Adobe Creative Suite, Quark, Corel Draw, IE, Firefox, Chrome, Sage 50 Quantum, QuickBooks, Point of Sales

(POS) Hardware & Software, Printer repairing on HP, Epson and Brother printers, Noritsu photographic printer

operation & repair

Professional Affiliations:

Nikon Professional Services

Canon Professional Services

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National Parks Conservation Association

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