Customer Service,Technical Support, Sys Admin

Curriculum Vitae of Carlo Franco Perotti

Personal data

Address: Overtoom 22C 1054HJ, Amsterdam, The Netherlands

Phones number: +31-20-471****; +31 6 27483881

Birth detail 22-12-1961 in Milano, Italy; Italian Nationality

e Mail: *****.*******@*****.***

Driver licenses A, B

Linkedin nl.linkedin.com/pub/carlo-perotti/b/459/62

Who am I

I am a decisive, loyal and generous worker; I like to follow my duty in a

responsible conscientious manner. Always be proactive for the unexpected

Working experience

2012-2012 Canfield Scientific Europe: Technical support

. Shipment, installation, configuration of Canfield products on site in

EMEA region

. Technical and practical training to Doctors, Medical and technical

personal on site, remotely or at EU HQ

. Customer remote support for OS, application.

. Maintenance and replacement on site (EMEA)

. Presentation of the product and technical explanation at exhibition

. Hardware and Software test for implementation

. Orders administration

2011-2011 Sabbatical year

2007-2010 Alloptions: System Administrator

Support responsibilities:

. Service desk support for hardware and software via mails, phones,

tickets, monitoring tools and direct contact

. Configuration, Installation Maintenance of PC', laptops printers and

office tools

. Support end users for Win 7 (32,64 bit) Win XP, MS office package,

financial SW on PC's and laptops

. Check and deploy update for MS XP,MS Office, Antivirus, PC Hardware

. Support with use of ticketing system Assyst

. Administration, mantenance, Implementation and Configuration for

Avaya VoIP Phones, IPC voice system and recording systems: Voicecyber,

Bumicom

. Blackberry, Android, iPhone and BES

. Connectivity to Hosting environment and escalations

. Handling entrance badges

Systems management responsibilities:

. Monitoring and maintenance system and servers

. Proactive monitoring for performance and permissions on servers (data

repository, Exchange,databases)

. Update manuals, "how to", storage database,documentations, project

plan

. Entrance Badges

. Management storage and safe storage

. Phones: Avaya VoIP, desk phones IPC, BES, GSM and Blackberry

. Management VoIP

2001-2007 adidas International BV: Service desk analyst

Support responsibilities:

. Service desk first and second level support for hardware and software

. First and second level support with use of ticketing system Magic

. Maintenance of Hand held Blackberry modules

. Installation of new PC's and laptops

Systems management responsibilities:

. Monitoring and maintenance system and service

. Management storage and safe storage

. Management printers

2000 British Telecom: NCC

. Perform an active and proactive error control and on request test

and implementation over SDH (Nortel) network on 24/7/365 duty.

1999- 2000 Unisys Corporation, Internal Computer Help Desk, Department One

Call

. First line troubleshooting for software and hardware problems,

focused on network issues.(ISO 9001 certified)

1998- 1999 Sykes Corporation, CSR Agent, CD Writer Department

. End user support over CD Writer

1979-1997 Opened personal photo studio Milano, expanding on previous free

lance activities.; Assistant photographer at Conde' Nast studios (Vogue),

Milano; Printer in several color labs in Milano;Cruise ships photographer

on "Costa Classica" and "Costa Marina".

Work related education

2008 Linux Training, Assyst

2005 Supporting user running Microsoft XP operating system

Microsoft code Ms2261

Supporting user running application on Microsoft Windows XP operating

system

Microsoft code Ms2262

2003 adidas Headquarters : ITIL Level 1 and Level 2

2003 Microsoft Windows 2000 network and operating system essentials

(Global Knowledge),

Microsoft code: MS-2151

Implementing and supporting Microsoft Windows XP Professional (Global

knowledge),

Microsoft code: MS-2272b

1998-2000 BT, Unisys and Sykes:Internal Training course

1998 Centrum Vakopleiding Zakelijke Dienstverlening Diemen:

computer and customer service skills

1975-1979 Istituto Tecnico Commerciale "C.Correnti", Milano high school

diploma in photography.

Knowledge areas

. OS for Windows computer ( Win XP, Win 7 32 and 64 bit),Office SW

(office XP, 2010), Hosting environment and AD, Mac OS, Windows server 2K3,

2K8

. Video and audio conference; SmartPhones, BES. VoIP: Avaya, IPC,

Voice-recording, PBX

. Networking,, TCP/IP, DNS,racks, cabling, Patching network and

monitoring tools

. Standard Office peripherals: Printers, faxes, CD/DVD Writer, scanner,

cameras,

. ITIL, SLA, Incident registration tools, DOM, BHV,

Languages

Italian: Native

English: Fluent

Dutch: Conversational

French: Conversational

Spanish: Basic

Hobbies

nature, music, photography Rowing (skiff, 4x) and travelling

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