Project Customer

SWAPNIL GOYAL

Room *** Padma Cooperative Society

E-mail: ****************@*****.*** Opp. Symbiosis School, Sakorenagar

Mobile: +91-954******* Vimanagar, Pune-411014

OBJECTIVE:-

Seeking a position in an organization that provides me ample opportunity to explore & excel while carving

out the niche for personal, professional as well as organizational goals

WORK EXPERIENCE:-

System & Support Specialist December 2012 - June 2013

Player X Mobile Entertainment Pvt. Ltd, Pune

Job Responsibilities:-

• To continuously monitor, detect and troubleshoot, Application, Infrastructure and network issues,

and initiate escalation to L2 teams for issues that cannot be resolved by GL1.

• Respond to customer and providers requests

• Log and track users’ technical issues in helpdesk applications in a timely manner

• Desktop/Laptop and User Support/Trouble Tickets.

• Provide customers with product and service information

• Transfer customer queries to appropriate staff.

• Identify, research, and resolve customer issues using the computer system.

• Responsible for providing management weekly status Trouble Ticket reports.

• Perform initial and continued research to reproduce customer problems.

• Follow –up on customer inquiries not immediately resolved.

• Reporting: traffic statistics for clients.

CERTICATIONS:-

Certification#1:-

Course Name : Certification in Diploma in JAVA Technologies (August 2013 – January 2014)

Institute : NIIT Camp, Pune

Module covered : JAVA fundamentals and Programming Language, Oracle SQL, Web Components

Development -JSP and Servlets

Certification#2:-

Cisco Certified Network Associate (CCNA) certification. (August 2012 - October 2012)

TECHNICAL SKILLS:-

• Languages : C/C++,JAVA

• Operating System : Windows2000 Server / XP / 2003 Server / Windows 7

• Database : SQL,SQL-Developer

• Web Technologies : HTML,XML

• Application : MS-Office

EDUCATIONAL QUALIFICATIONS:-

Standard College/School Year Percentage

B.Tech(E.C.E) Rajasthan Technical University, Kota 2012 67.1%

12th (C.B.S.E.) Kendriya Vidhyalaya,Bhilwara 2008 67.8%

Central Academy School,

10th (C.B.S.E.) 2006 76%

Bhilwara

ACADEMIC PROJECTS:-

Project # 1:-

Hi-Tech Bank Locker System

Final year project:

Designation Team Member & My role is to collect different

devices like resistors, transistors etc. & arranged

them to design the circuit.

Description Successfully devised a theft proof automated locker

system used for licensing processes and system. It

was” GSM MODULE MOBILE “based Project

with SMS alert & alarm. In this, the users have to

set 4 digit password to access his/her account from

anywhere & anytime. If user entered 3 times wrong

Duration

password, then alarm blows & sent sms alert to user

immediately.

3 Weeks

Project # 2:-

Title : File Search Engine

Technologies used : Java, SQL

Description

To search the files within the computer and reduces

the work task in searching a file in the

entire hard disk by just specifying extension or any

Duration

part of filename

4 Weeks

PERSONAL PROFILE:-

Name : Swapnil Goyal

Date of Birth : 02-08-1989

Strengths : Flexible and can adjust according to any circumstances, hard worker, good team player.

Hobbies : Playing PC games, watching TV

Contact this candidate