Customer Service Technician
Resume:
Perfecto A. Ranara Jr.
*** ********** ****** ***-*, Hanford CA 93230
Mobile Phone: 559-***-****, Email: *******@*****.***
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Field Service Technician
Profile
Motivated IT Technical Support with more than ten years in the Information
Technology industry.
Adaptable and personable with a focus on customer service.
Willing to travel and work a flexible schedule
Diligent installation and repair professional committed to compelling
quality installation and building last relationship with customers.
Highly skilled in assembling, repairing and modifying electronic parts and
equipment efficiently and with close attention to details.
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Skills
Windows and Apps installation expert AC and DC motor drives
Analog and digital circuitry
Desktop and laptop repair System troubleshooting
System upgrades and file transfer Electromechanical systems expert
expert Trained in operational testing
Internet setup and repair Wiring Diagram
Skilled in TCP/IP and WAN Excellent diagnostic skills
IP cameras and network knowledge Detail Oriented
Mobile data devices installation Motivated team player
VOIP installation and repair
Internal components installation
Customer service expert
Employment:
IT Technician 10/14/2013-12/15/2013
CDI/Siemens/Tulare Regional Medical Center Tulare, CA
Replaced old and defective computer with a new one.
Installed Windows 7 OS and Apps from Windows Server Deployment,
Check that all devices were properly installed and configured.
Troubleshooting and repair of computers and peripherals.
Monitoring of LAN as well as our Client network connectivity to the Data
Center
Installing and maintaining hardware and operating system.
Network and Internet configuration setup.
Migration Technician/Field Service Technician
09/16/2013 - 10/12/2013
Insight Global/CompuCom/CIGNA Visalia, CA
Checked workstation computers scheduled for upgrade/migration from Windows
XP and Vista to Windows 7 as per procedural checklist which includes
verification, mapping, navigating and data imaging process.
Verifying and testing to complete the process as per checklist procedures.
Check that all devices were installed and properly configured.
Removed any trash/extra hardware that is not secured on the desk.
Advice site lead that the migration is completed.
IT Technical Support
04/1998 - 12/2012
Microjem Computer System
Quezon City, Philippines
Experience in system maintenance, workstation support, Internet
connectivity, security services, load monitoring, and back-up procedures.
Experience in hardware provisioning, installation, configuration,
maintenance, and troubleshooting.
Installed and configure Operating System and Application Software.
Install and configure Printer, Scanner, Security Camera, Web Cam, LAN/WAN
and TCP/IP, Router, Hub, Switch and Infrastructure cabling.
Install and setup Windows NT Terminal Server, Windows 2003, Windows 8,
Windows 7, Windows XP, Citrix Ubuntu Linux, Software Application Programs
and Games.
Maintained 100% up time on client networks through careful and preventative
maintenance
Set up equipment for customers, which include cables, hardware and
peripherals.
Instrument Technician
06/1994 - 05/1995
Medoil / Sirte Oil
Tripoli, Libya
Inspected equipment for proper performance and correct communication.
Interacted with control technicians and production control workers
Made critical adjustments to component values and settings during testing.
Conducted highly complex diagnostic and operational tests.
Connected and disconnected wiring, piping and tubing.
Followed a routine maintenance checklist.
Installed conduit pipes for instrument transmitters.
Checked and follow up on all outstanding service requests.
Instrument & Control Technician 03/1993
- 03/1994
Saline Water Conversion Jubail, Saudi
Arabia
Preventive and predictive maintenance for plant equipment and facilities.
Interpreted schematic blueprints, wiring diagrams, performance
specifications and service manuals.
Made critical adjustments to component values and settings during testing.
Referred to blueprints, repair manuals and parts catalogs to diagnose and
repair equipment.
Operated precision measuring instruments and electrical and electronic
testing devices.
Coordinated the work of multiple contractors.
Electronics Instrument Technician 11/1991
- 02/1993
AGIP North Africa Tripoli,
Libya
Fire Protection, Fire and Gas Leak Detection, Alarm and Monitoring System.
Referred to blueprints, repair manuals and parts catalogs to diagnose and
repair equipment.
Operated precision measuring instruments and electrical and electronic
testing devices.
Followed a routine maintenance checklist.
Performed fire alarm system installation and repair.
Repaired malfunctioned system components.
Confirmed correct hook-up of apparatus, sensor lines and complete
information display.
Electronics Technician 03/1982 -
01/1990
Riyadh Water Works Riyadh, Saudi
Arabia
Supervision and Maintenance works of electronics, instrument, devices,
pneumatically operated machines and equipment.
Inspected equipment for proper performance and correct communication.
Conducted highly complex diagnostic and operational test.
Made critical adjustments to component values and settings during testing.
Interacted with control technicians and production control workers
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Education:
Electronics Technician Graduate
Asian College of Science and Technology Qurzon City, NCR,
Philippines
Southeastern College Pasay City, NCR
Philippines
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Training & Seminars:
Basic REI (Radio Electrical Instrument) Course PAL Technical
Training
A-300B Aircraft REI Familiarization PAL Technical Training
DC-10-30 Aircraft Electrical Ground Engineers Course PAL Technical
Training
System Theory and Fault Isolation Hughes Aircraft
Microelectronics Division
First Aid, Fire Fighting, Survival At Sea & Life boatman Albatross
Foundation Academy
Successfully completed 108 units of electronic and communication
engineering at NRS Institute of Technology.
Professional and personal references available on request
Contact this candidate