Customer Service Project
Resume:
Mark Shepherd
nd
*** * ** ****** ***. *G • Brooklyn, NY 11212
347-***-**** • ****.*********@*****.***
SUMMARY OF QUALIFICATIONS
Dedicated and dependable worker with the ability to learn and master new technology quickly
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Proficient in a range of computer systems and languages
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Customer service oriented with experience consulting with and satisfying guests
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EDUCATION
Andrews University Berrien Springs, MI
Graduation Date: May 2013
Degree: Bachelors of Science
Major: Computer Science and Mathematical Studies
TECHNICAL SKILLS
Programming Language: Java, C, Objective C, MySQL, SQLite, JavaScript, Unix Shell Scripting, ASM
Software Applications: Microsoft Office, Visio, VI editor, Xcode, Eclipse
Operating Systems: Windows XP/ 7/Vista, Mac OS X
ACADEMIC PROJECTS
Andrews University
Project: Safe remove / restore application January 2014
Role: Implement a safe remove command that persists deleted files to a recycle bin & restores them using
Unix shell scripting.
Project: Arboretum Application Sept 2012 - April 2013
Role: Implement an application, utilizing the iOS SDK and SQLite, which allow arboretum visitors to
access information about trees within a university’s campus.
Project: Actuator for Wave Motion Demonstrator May 2012 - Aug 2012
Role: Program PIC Microcontroller to drive a stepper motor at specified frequencies and allow the
outputs of those frequencies to be seen on the Wave Motion Demonstrator itself.
Project: University Registration System Sept 2011-Dec
2011
Role: Implement a university registration system using MySQL interface with Java JDBC.
PROFESSIONAL EXPERIENCE
Mark Shepherd 1
Unload Associate Lowe’s Home Improvement Benton Harbor, MI
5/2013 – 10/2013
o Worked with a team to unload store related freight from incoming trucks
o Helped to organize the department’s stock room to ensure that items were readily accessible
o Ensured an attractive setting by cleaning display cases, shelves and aisles
Research & Development Physics Enterprises Berrien Springs, MI
5/2011 – 5/2013
o Developed a PIC Microcontroller program that to drive a stepper motor at specific frequencies
and allowed the outputs of those frequencies to be seen on the Wave Motion Demonstrator
o Assembled/tested various products sold and distributed by the company
Cashier/Stock Clerk Bonne Appetit Berrien Springs, MI
8/2009 – 5/2013
o Helped to organize the stock room to ensure that items were readily accessible
o Addressed the inquiries and needs of guests to ensure matters were resolved
o Consulted with guests to inform them about merchandise and help them select the right product
Mark Shepherd 2
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