Administrative Assistant Customer Service

**** ********* ****:818-***-****

Drive Cell: 818-***-****

La Crescenta, *********@*****.**

Ca.91214 m

Katrina Wooten

Objective Dedicated and focused Administrative Assistant who excels at prioritizing,

completing multiple tasks simultaneously and following through to achieve

project goals. Seeking a role of increased responsibility and authority.

Manage multiple priorities and maintain effective results in a professional

environment, which will be conducive to growth and advancement with the

company. Versatile Administrator offering administrative experience in both

corporate and non-profit office environments..

Experience 2/2010 – Present Set The Record Straight La Crescenta, Ca.

PT. Administrative Assistant

• Open new client records/collect & record payments

• Manage/Maintain confidential records of all clients.

• Operate a variety of office machines such as computers, fax, and copy

machines.

• Prepare letters, memoranda’s, schedules

• Take messages and place calls to schedule appointments.

• Manage/Maintain office supplies and handle all orders & repairs of

office equipment.

1/2007 – 12/2009 Vista Del Mar Child & Family Service L.A. Ca.

Residential Facility Administrative Secretary

• Input & Maintain data in various programs such as Tier, Excel and

Microsoft Word.

• Open/Close new client records in Tier

• Manage/Maintain confidential records of all Intake clients.

• Operate a variety of office machines such as computers, fax, and copy

machines.

• Proof read progress notes for charts

• Prepare letters, memoranda’s, reports, invoices, statements,

schedules

• Manage a multi-line telephone system, transferring calls, taking

messages and ensuring that messages/calls are noted to the

appropriate person.

• Manage/Maintain supply room and handle all orders & repairs of office

equipment in a cost efficient manner

4/2006 – 2/2007 Caltrop Corporation Upland, Ca.

Office Engineer / Caltrans Consultant

• Develop public awareness material

• Answer multi-line phone lines, transfer calls to appropriate

departments, take messages.

• Provide effective and timely resolution of a range of customer

inquiries.

• Proofread materials before sending out to the public

• Prepare written responses to public regarding issues to projects

• Strive for one-call resolution of customers issues

• Schedule meetings and reserve facilities for public information forums

• Distribute work notices and/or press releases to local businesses,

property owners, or other community organizations impacted by

construction activities.

• Schedule/Coordinate appointments for Construction Liaison

• Maintain inventory storage area of equipment/supplies.

• Respond to customer complaints via email / telephone

6/2001 – 4/2006 Vista Del Mar Child & Family Service L.A. Ca.

Clinical Out-Patient Administrative Secretary and Clinical Records

Manager

• Schedule/Coordinate appointments for Psychiatrist & Clinicians

• Input & Maintain data into various programs such as Tier, Cardex,

MSDOS, Excel and Microsoft Word.

• Open/Close new client records in Tier & Cardex

• Process Midi-cal Billing / AB3632 / payments/ adjustments/ deposits

• M/C Verification / Victims of Crime Billing

• Manage/Maintain confidential records of all Intakes and Case

Assignments of 90-100 clients.

• Operate a variety of office machines such as computers, fax, and copy

machines.

• Prepare letters, memoranda’s, reports, invoices, statements and

schedules of clinicians.

• Manage a multi-line telephone system, transferring calls, taking

messages and ensuring that messages/calls are noted to the

appropriate person.

• Manage/Maintain supply room and handle all orders & repairs of office

equipment in a cost efficient manner.

3/2000-3/2001 California Deluxe Windows Van Nuys, Ca.

Administrative Secretary for Marketing Division

• Schedule/Coordinate appointments for marketing division.

• Demonstrate best judgment in the disbursement of adjustments and

credits.

• Assist payroll, support personnel for 150 employees.

• Responded to customer inquiries and requests and resolved issues

efficiently and professionally.

• Exercised strong interpersonal communication skills with customers

and department personnel.

• Deliver customer service and build customer satisfaction and loyalty

• Meet/Greet clients/guest. /Collect payments

• Manage& Manage office files/records for 200+ clients.

• Data Entry, preparing forms, statements and scripts for

telemarketing department. Xeroxing/Faxing/Maintain Supply Room.

1/1998- 3/2000 DFS Financial Van Nuys, Ca.

Administrative Secretary / Receptionist Marketing Division

• Handled a high influx of inbound calls, transfer calls to appropriate

departments, take messages.

• Meet & Greet clients/guest.

• Exercised strong interpersonal communication skills with customers

and department personnel.

• Manage/Maintain office records/files for 100+ clients.

• Schedule/Coordinate meetings/ appointments for signing loan docs

and appraisals.

• Data Entry/Create a variety of flyers and telemarketing scripts.

• Incoming/Internal mail distribution

• Coordinate shipment and retrieval of files and loan docs

• Assist 45 Loan Officers as needed

• Respond to 100+ telephone calls/emails

• Operate office machines and maintain supply room.

7/1996- 1/1998 First Colony Mortgage Brentwood,

Ca.

Marketing Manager Retail/Wholesale

• Generate leads/Cold calls for 30 brokers

• Manage/Interview and implemented training course for 60 new

telemarketers, bi- monthly

• Manage Pipeline maintenance/Quality control of 100+clients

• Responsible for assisting 30 brokers with originating findings for

B&C

• Sub prime Loans.

• Daily contact with escrow & title companies

• Respond customer complaints & emails

2/1994 – 7/96 First National Mortgage Exchange Encino, Ca.

Jr. Loan Officer/Retail & Wholesale

• Generated Mortgage leads / Maintain pipeline of 40 personal

clients

• Data Entry using Microsoft Word and Excel on daily basis

• Responded to over 100 phone/email request on a daily basis with

85% accuracy.

• Assemble loan packages and coordinate doc signing for sub prime

loans

• Contact title companies and appraisers when needed

• Overall, provided professional service to the public in a timely

manner.

Education 1989 – 1990 Southwest Community College

2003 – 2004 West LA Community College

2012- 2013 Allied Real Estate School

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