Desktop Support/Help Desk Technician

Johnny Tirado II

** ******* ******, ***********, ** 06492

203-***-**** - ******.******.**@*****.***

Employment

. Geek Squad - Consultant Agent

- Employed from October 2013 to Present

- Troubleshooting PC, Mac, and Mobile Device issues and providing

solutions

- Received Silver-class certification for position shortly after hire

- Duties include service plan sales, actual computer repair, general

customer support.

. McDonald's North Haven - Restaurant Crew

- Employed from April 2008 to October 2013

- Primary duties include order taking, cash handling and beverage

preparation

- Trained multiple employees, and learned majority of positions on job

for versatility

Education

. Gateway Community College - Associates in Computer Science, Networking

Option

- Graduated May 2012.

- Studies included programming, networking, MIS, SQL, advanced

mathematics.

Certification

. CompTIA - A+

- Certified October 1, 2012.

- Trained for exam via self-study and personal practice

- Career ID: COMP001020340040

Projects

. Marine Advanced Technology Education - ROV Competition

- Lead Programmer for Sound School's team, 2005 Competition in

Houston, TX.

- Programmed keyboard controls in C for underwater robot via

controller chip.

- Aided in development of propulsion system with project teammates.

Freelance Work

. Tirado Computer Services - Freelance Computer Repair

- Focused on repairing and upgrading PCs, providing tech consultation

- Performed work with name for a few months until hiring at Geek

Squad, worked without said name for a year prior

. blubird_wares on eBay - Seller Account

- Advertised and sold electronics and video games through auctions and

fixed-price sales

- 35 positive ratings by customers, 100% positive feedback

Skills

. Hardware and software diagnostics and repair, PC building, tech

consultation.

. Windows/OS X/Linux maintenance and deployment, programming (C++, Java,

VB.Net).

. Networking protocols, TCP/IP, experience configuring Cisco routers and

switches.

. Customer Service skills, experienced in difficult cases and figuring

out solutions rapidly.

. Adaptable, able to learn quickly, used to fast-paced environments,

always improving self.

Contact this candidate