Customer Service Front Desk
Resume:
Orsola Pellicano
Montreal, Quebec h1s 2a5
Email: ******.*********@*******.***
Qualifications
Profile
Highly motivated & energetic individual seeking a
full-time/part time position in your establishment.
Experience
June 2012 - June2013 Hotel Le Centre
Sheraton
Concierge Downtown
Montreal
Make reservations for dining at the hotel restaurants or
sponsored events and obtain tickets for them
Provide tourist information about local landmarks,
shopping, dining, nightlife, and sporting / leisure
destinations.
Make arrangements for sightseeing and eco-tours at the
famous tourists spots.
Pick up and deliver items, or run errands for guests.
Arrange for interpreters or translators for hotel patrons
as required
Plan and coordinate special occasions, parties, and
meetings which may require
Answered all incoming calls, both internal and external.
. Developed customer service skills through courses
provided by Starwood hotels and resorts.
Dec 2010 - May 2012 Ristorante
Di Gabriela
Restaurant/owner Salinas Ecuador
Created menus and prepared meals per customer requirements
Purchased product, equipment and managed all financial
aspects of the business
Created business plan and marketing materials and training
materials
Develop classes in cooking basics such as Knife Skills,
Food Safety and preparation
June 1997 - 2008 Le
Centre Sheraton
Concierge Downtown
Montreal
Make reservations for dining at the hotel restaurants or
sponsored events and obtain tickets for them
Provide tourist information about local landmarks,
shopping, dining, nightlife, and sporting / leisure
destinations.
Make arrangements for sightseeing and eco-tours at the
famous tourists spots.
Pick up and deliver items, or run errands for guests.
Arrange for interpreters or translators for hotel patrons
as required
Plan and coordinate special occasions, parties, and
meetings which may require
Answered all incoming calls, both internal and external.
. Developed customer service skills through courses
provided by Starwood hotels and resorts.
June 1995/1997 Le
Centre Sheraton
Downtown Montreal
Front Desk
Received guests on arrival with a friendly manner
Entered complete details into the computer
Efficiently dealt with check-out of guests
Dealt with advanced reservations, took bookings
Posted all transactions to make sure tall bills are up to
date
Dealt with guests complaints in a friendly and
understanding manner
Languages Fluent in English, French, Spanish, Italian
* References upon request
Contact this candidate