Engineer System
Resume:
Phillip D. Edwards Jr.
Nottingham, Maryland 21236
***********@*******.***
Summary: Proven Systems Administrator/Engineer with 17+ years experience
supporting Windows, Linux and UNIX in a Citrix and VMware environments.
Education: Pursuing B.S. in Computer Science, University of Maryland
University College
Certifications : Security Plus +
Training: Citrix Presentation Server 4.5, Microsoft SQL Server 2008, VMware
Infrastructure 3: Install and Configure V3.5, VMware vSphere: Install,
Configure, Manage [V4], INFOBLOX
Employment:
August 2013 - February 2014
HackSurfer
Ellicott City, Maryland
Systems Administrator
. Responsible for maintaining all IT needs in a Linux based environment.
. Checking and moving logs from the cloud environment to local SAN.
. Installed and maintain a Barracuda firewall.
. Monitor systems using Nagois and Zabbix.
. Create and manage VPN accounts.
. Maintain IT inventory
. Create documentation for IT processes.
January 2011 - February 2013
CSC
Hanover, Maryland
Systems Engineer
. Developed and implemented a Red Hat Linux 5 based Cross Domain
Solution (Secure Office Trusted Thin Client) which allow users to
access multiple networks with various classification levels on one
single client.
. Interfaced with customer on relevant security changes and issues with
the RHEL 5 system.
. Work closely with single vendor to make modifications to meet customer
standards.
. Deployed the system to various sites and trained local administrators
on how to support the system.
. Developed documentation for users and administrators of RHEL 5 system.
. Installed and configured WebLogic for lab environment
. Built a VMware based Citrix solution that is used globally
. Built and configured XenServer for global system.
. Built XenApp servers used to stream the various applications across
the system.
. Installed and managed permissions applications
. Managed XenDesktops via the Delivery Controller Management Console
. Integrated Citrix systems into the Cross Domain Solution.
. Assisted in configuring Netscaler for Citrix system.
. Assisted in building and maintaining VMware environment utilized to
large lab environment.
. Used VCloud Director manage and provision applications used in the
environment.
. Performed Firmware and BIOS updates on HP servers when needed.
May 2007 - January 2011
NJVC
Washington, D.C.
Systems Administrator
. Developed and implementation of Citrix 4.5 system running Windows
Server 2008 in a VMware environment for major intelligence customer.
. Provided support to users connecting to the system from various
locations.
. Built and configured NetApp SAN for VMware environment.
. Built the ESX servers used for both primary and backup site using HP
Blade servers.
. Installed and configured VSphere for both sites.
. Configured both primary and backup sites for HA.
. Analyzed the system using EdgeSight and make changes to network and
desktop configuration
to establish and maintain connection to the system.
. Created Perl scripts to help in the execution of needed changes.
. Resolved Java issues interfering with network transmissions.
. Performed the deployment of all new Apps and updates to Citrix and ESX
Servers using
tools such as Provision, VMotion, SMS and Presentation Server Console.
. Administrated Servers running, Unix and Red Hat Linux
. Used iLO to administer HP servers at remote sites when needed.
August 2006 - April 2007
Nucletron Corporation
Columbia, Maryland
IT Administrator
. Job duties consisted of supporting users in local offices, Canada, and
virtual users in a Windows and Citrix environment.
. Maintained user accounts via Active Directory, managed procurement of
IT equipment, oversaw printer maintenance with an outside vendor, and
maintained VOIP phone system.
. Monitored server backup system using ArcServe and Cisco VPN
connections.
July 2005 - April 2006
Unilever HPC
Baltimore, Maryland
Systems Administrator
. Supported all network equipment i.e. servers, laptops, workstations,
printers, plotters, PDA's
and Audio Visual equipment.
. Administration of user accounts using Active Directory, software
upgrades and training of new
users in a Windows environment, rebuild laptops and workstations when
required, and replaced backup tapes on a daily basis.
. Resolved remote access issues for users that traveled domestically and
internationally. Also, aided other Technicians at from various
locations.
. Installed network printers and servers locally.
. Created new print queues
. Used Peregrine ticket tracking system to for all IT issues.
. Executed a large scale migration from Compaq workstations and laptops
running
Windows NT 4.0 to Dell workstations and laptops running Windows XP.
. Upgraded the Compaq servers from NT Server 4.0 to Dell servers running
Windows Server 2003.
July 2004 - March 2005
Lockheed Martin
Woodlawn, Maryland
Systems Engineer
. Built, installed and supported servers and workstations on a Windows
2000 platform
at various customer locations for the domestic US.
. Conducted system migration and upgrades from Servers to 2003 and
Windows XP.
. Administered the installation and configuring of Kodak i260 & Fujitsu
scanners, servers arrays,
UPSs, assembling, wiring, and installing server cabinets.
. Performed server configurations both onsite and during the build
process.
. Provided desktop and server support for the equipment installed on-
site.
. Assisted tech onsite with trouble shooting issues, input, update and
trouble shoot ODBC settings for connection to AS400 systems.
. Verified SQL setting are accurate.
. Configured DB2 setting.
. Installed and configured MPO, Connect Direct and Ascent Capture
software packages on both the
servers and workstations.
. Interacted with outside vendors to assure rapid delivery of
replacement parts when needed.
. Updated tickets in a CAPRS ticket tracking system.
. Provided reported server activity to upper management.
. Assisted in training new employees, performs requirements gathering,
analysis, integration and testing and technical documentation.
January 2002 - June 2004
Toyota Financial Services
Owings Mills, Maryland
Systems Analyst
. Provided network and telecom support for 600+ users in a
call center environment.
. Support included, NICE, RightFax, CentreVu, Rumba, Vision,
Essbase, Seagate, Perfect Address and PcAnywhere in a
Windows 2000 environment.
. Daily duties included resolving all desktop issues, LAN/WAN
network configuration, account administration using Active
Directory, system installs, troubleshooting of
hardware/software
and managing other network related issues on servers, PCs and laptops.
. Created Lotus Notes email accounts on Domino servers.
. Verified phone connections to the Avaya G3 switch are
correct and secure.
. Cross connect and punched down new lines when needed.
. Created and deleted Audix accounts when needed.
. Setup phone extensions in PBX system.
. Monitored the VDNs and assist in supporting the Vectors.
. Changed backup tapes for AS/400 server.
. Assisted in the rollout of software upgrades and patches
via SMS to verify daily server quality
was effective.
. Monitored printer connectivity using MarkVision.
. Troubleshot scanner issues using Document Management
Solutions (DMS) software.
All tickets are tracked through helpdesk software (HelpSTAR).
. Interacted with outside vendors to assure rapid delivery of
replacement parts when required.
. Direct interaction with high-level management and end
users to identify problems and specific requirements needed
to develop and implement effective solutions.
. Participated in large-scale migration from Windows 95 to
Windows 2000.
October 2000 - April 2001
EDS/Bechtel
Fredrick, Maryland
Level II Computer Support Engineer
. Provided Second tier desktop and network support for 950 users.
. Supported includes Unix, Windows 95, 98, 2000 and NT 4.0 operating
systems running on
servers in enterprise network.
. Daily task included network configuration, account administration,
system installs, troubleshooting of hardware/software and managing
other network related issues on servers, PCs and laptops.
. Direct interaction with end user to identify problems and specific
needs in developing effective solutions.
. Supervised in the delegation of all team responsibilities in order to
prioritize and effectively transition restorative and preventive
maintenance in a timely manner.
May 1996 - August 2000
Baltimore Sun Newspaper
Baltimore, Maryland
Computer Support Specialist
. Supervised the maintenance of desktop workstations and peripherals for
the warehouses
that facilitated the distribution of newspapers.
. Formerly responsible for hardware and software troubleshooting, e-mail
and network set-up.
. Software supported was Unix, Windows 95 and NT, Office 97, Outlook,
Word, Excel, Access,
& PowerPoint.
Hardware:
Compaq desktops & Laptops, HP Printers, Lexmark Printers, Dell severs
desktops laptop,, Cisco Routers, Brook Trout Cards, switches,
Uninterruptible Power Supply (UPS), and WANScalers, INFOBLOX, HP and WYSE
thin clients, Barrcuda Firewalls, Watchguard Firewalls
Software:
Sun Solaris UNIX, Windows 7/XP/2000/98/95, Windows 22000/2003 Server,
Domino
Servers, DHCP, C/C++, Visual Basic, Java, Perl, MS SQL Server, Netware, MS
Exchange 5.5, 2000,
PcAnywhere, Rumba 2000, MS Outlook 98, 2000, 2003, 2007 MS
Internet Explorer 6.0, Mozilla, Vantive Application Tracking, Peregrine,
Citrix, Lotus Notes, Vision, DMS,
Coral Draw and McAfee Anti-Virus, Veritas,
Axapta, VM Ware, VM Player, ESX Server, Provision, SMS, WebLogic
EdgeSight, RTCS Secure Office Trusted Thin Client, Red Hat Linux, CENTOS,
Nagois, Zabbix
HipChat,Confluence
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