Manager Customer Service

Darla Worley

PO Box ****

Chester, VA. *****

Telephone: 804-***-****

Cell: 804-***-****

Email: ********@*****.***

EXPERIENCE:

****-**** *-* ******* Service

Richmond, VA.

Operations Manager: Administration/execution responsibility for a

Richmond-based courier company for all operations.

Responsibilities included training of new employees, employee supervision,

customer service and dispatching. Other duties included TSA security

training for all drivers/employees; in charge of company TSA compliance for

all drivers/employees; and dispatched, priced, routed and scheduled all

company deliveries.

Responsible for inputting proof of deliveries in all customer websites;

checked in and dispatched all inbound/outbound freight. Completed air bill

data, assisted with billing and ran all mapping for driver routes. Opened

new accounts and, at times, even operated forklift if necessary. Handled

all customer problems and served as

company liaison for all client companies as well as vendors. Ran all

office operations.

Worked with such companies as Seko Worldwide, Service By Air, Tech Trans,

SOS Global, Airways Freight, Manna Air Freight, Unigroup, Mach I Air

Freight, Air Group Express and Transit Air.

Value Offered: The value I would bring to your operation includes

experience and expertise and the ability to juggle a variety of duties in a

fast-paced environment while handling a wide array of multiple tasks.

Skills Offered: Proficient in MS Word/Microsoft as well as ADO dispatch

program and mapping programs such as Google Maps, Mapquest, MSN and PC

Miler.

Very familiar with the Internet and proficient in search engines, research,

etc.

Worley, Darla (Resume-continued)

1985-1995 Continental Caterers & Culinary Arts

Richmond, VA.

Kitchen Manager: Began as a chef/prep work and advanced to kitchen

manager.

Responsibilities included all prep work, chef duties, set up and delivery

to onsite customers. Catered such events as weddings, parties, office

parties and gatherings, etc. Prepared box lunches for delivery. We

handled parties for as few as two people up to events that included up to

10,000 people.

EDUCATION: Graduated from King William High School

King William, VA.

Attended J. Sargeant Reynolds

Community College; courses

in hotel/restaurant/institutional

management.

REFERENCES: Available upon request.

Contact this candidate