Customer Service Sales
Resume:
DOMINIQUE BOWLES
AURORA, Illinois,60506
***********@*****.***
ACCEPTANCE INSURANCE ELGIN, ILLINOIS
INSURANCE AGENT November 2013 - Present
Ranked #1 out of 308 store for app production.
Increased store revenue by 75% within 1 month and retention rate from 6% to
66% in 2 months.
Formulate, direct and coordinate marketing activities and policies to
promote products and services.
Manage staff, preparing work schedules and assigning specific duties.
Resolve customer complaints regarding sales and service.
Review operational records and reports to project sales and determine
profitability and areas of improvement.
Call on policyholders to deliver and explain policy, to analyze insurance
program and suggest additions or changes.
Seek out new clients and develop clientele by networking to find new
customers and generate lists of prospective clients.
Customize insurance programs to suit individual customers, often covering a
variety of risks.
Explain features, advantages and disadvantages of various policies to
promote sale of insurance plans.
Calculate premiums and establish payment method.
Inspect property, examining its general condition, age, and other
characteristics, to decide if it is a good insurance risk.
Perform administrative tasks, such as maintaining records and handling
policy renewals.
Contact underwriter and submit forms to obtain binder coverage.
Confer with clients to obtain and provide information when claims are made
on a policy.
Monitor insurance claims to ensure they are settled equitably for both the
client and the insurer.
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US CELLULAR BOLINGBROOK, ILLINOIS
CUSTOMER CARE REPRESENTATIVE March 2012 - November 2013
Answered over 150 calls per week and met and exceeded monthly add- on goals
by 25%.
Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or
billing methods and procedures to prevent future problems.
Demonstrate equipment to customers and explain how it is to be used, and
respond to any inquiries or complaints.
Explain products or services and prices, and answer questions from
customers, and solicited new or additional products.
Obtain customer information such as name, address, and payment method, and
enter orders into computers.
Adjust sales scripts to better target the needs and interests of specific
individuals, and preformed basic technical support for devices.
ALLSTATE INSURANCE WOODRIDGE, ILLINOIS
DIRECT SALES AGENT May 2010 - March 2012
Produced insurance for 36 states and attended classes for new law and
regulations for each state.
Determine customers' financial services needs and prepare proposals to sell
services that address these needs.
Customize insurance programs to suit individual customers, often covering a
variety of risks.
Interview clients and take their calls to provide customer service and
obtain information on claims.
Process and record new insurance policies and claims.
Review and verify data, such as age, name, address, and principal sum and
value of property on insurance applications and policies.
Collect initial premiums and issue receipts.
Record transactions accurately, and keep clients informed about
transactions.
Offer advice on the purchase or sale of particular securities.
Prepare documents needed to implement plans selected by clients.
BURLINGTON COAT FACTORY MATTESON, ILLINOIS
MARK DOWN CORDINATOR April 2008 - July 2010
Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and
that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing
shelves and displays and selling merchandise.
Review inventory and sales records to prepare reports for management and
budget departments.
Establish and implement policies, goals, objectives, and procedures for
their department.
Plan and coordinate advertising campaigns and sales promotions, and prepare
merchandise displays and advertising copy.
RED ROSE MARKHAM, ILLINOIS
SALES MANGER/ MERCHANDISE BUYER June 2005 - May 2008
Represent companies in negotiating contracts and formulating policies with
suppliers.
Interview and hire staff, and oversee staff training.
Prepare and process requisitions and purchase orders for supplies and
equipment.
Develop and implement purchasing and contract management instructions,
policies, and procedures.
Maintain records of goods ordered and received.
Prepare reports regarding market conditions and merchandise costs.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or
floor.
Change or rotate window displays, interior display areas, or signage to
reflect changes in inventory or promotion.
Develop ideas or plans for merchandise displays or window decorations.
Use computers to produce signage.
Dress mannequins for displays.
Instruct sales staff in color coordination of clothing racks or counter
displays.
Store, pack, and maintain records of props and display items.
2 EDUCATION
TINLEY PARK
High School Diploma, May 2006
SOUTH SUBURBAN COLLEGEI
CERTIFIED NURSING ASSISTANT, Aug 2006
FAMILY HEALTHCARE
CERTIFIED PHLEBOTOMIST, Nov 2008
DEPAUL UNIVESITY
BUSINESS Candidate, May 2015
KEY SKILLS
3
MARKETING/ SALES STRATEGIES
BUSINESS/ REVENUE GROWTH
COMPUTER SAVVY
MANAGEMENT
RECORD/ FILE MANAGEMENT
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CLIENT/ VENDOR RELATIONS ACCOUNT
REPORT PREPARATION
CONFLICT/ ISSUE RESOLUTION
ETHICS AND INTEGRITY
LEADERSHIP
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