Manager Customer Service
Resume:
Brian Carson
Blue Springs, MO 64014
www.LinkedIn.com/in/briandcarson
https://twitter.com/Brian DCarson
******.************@*****.***
Talent Acquisition - Recruiting Expert
Professional Profile
Talent Acquisition Professional - Senior Recruiter
Results-oriented Human Resource and Staffing professional with an excellent track record of creating dynamic partnerships
with hiring managers as well as candidates. Well versed in OFCCP and EEOC regulations. Solid Staffing, HR and people
background. Dedicated and driven, with strong follow-through. Experienced, senior level full life cycle recruiter with a
passion for process, interviewing and hiring the right skills and personality for an opportunity. I have developed and
managed remote process across all 50 states.
Key Areas of Expertise
• Full Life Cycle Recruiting, AIRS sourcing tactics, Behavioral Based Interviewing, Talent Assessments, Candidate
Submittals, Offer Negotiation, On Boarding, and Retention Tactics
• Career Coaching and Placement, Internship (Curriculum, Recruiting, Evaluation, Extension), College Campus
Recruiting, Student Placement, College Relations, Grass Roots Groups, Leadership
• OFCCP Compliance, EEOC Compliance, Diversity Recruitment, Compensation and Negotiations, Branding, and
Strategic Staffing
• Proficient in MS Office Applications, Multiple ATS systems, Citrix, People Soft, Recruiting Databases,
• Resume Mining, Sourcing, Direct Recruiting, Executive Search, Employment & Market Trends, Talent Acquisition
Strategy
Career Progression
Office Depot / Max Inc., Boca Raton, FL 12/1998 to 3/2014
Sr. Recruiter / Corporate Manager / District Captain
Formed by the merger of Office Depot and OfficeMax in November 2013, Office Depot, Inc. is a leading
global provider of products, services, and solutions The new company, of $17 billion, employs about 66,000
associates in 2,200 retail stores, e-commerce sites, and a dedicated business-to-business sales organization
• Conceptualized and delivered 6 company programs, best practices, and SOPs that have resulted in
reduction of "time to fill", increased accuracy, and a pipeline of candidates for at-risk positions and the
development of high volume recruitment and selection tactics that later became SOP
• Prototyped Career Day booth and Career Fair interview protocols to improve company visibility, branding
and efficiency around College Recruiting and Military Recruiting that resulted in a change in how these
events are evaluated and operated enterprise wide
• Collaborated on College Internships for retail, corporate, supply chain, and B2B positioning
• Designed and implemented Tactics and Best Practices for Recruiting that cut time to fill to 26 days for
exempt managers and by 50% for non-exempt managers
• Multi unit retail store leadership experience that resulted in best in class performance
• Recruited, trained, and supervised teams of up to 540 people with best in class overall performance
consistently on profitability, #1 in company for Employee Engagement and Top 10% in company
customer service surveys
Best Buy, Lakewood, CO 4/1996 to 10/1998
Store Manager
Best Buy is the world's largest multi-channel consumer electronics retailer.
• Drove Store Metrics to best in class as a result of excellence in execution and motivating a world class
selling team focused on a customer centric environment that sold the total solution as trusted advisors on
every sale
• Managed P&L, day-to-day operations, and payroll to maximum effectiveness
Wal-Mart, Bentonville, AR 5/1993 to 2/1996
Lead Assistant Manager
Led Hard lines / Seasonal areas of responsibility to #1 in sales increase in District
• Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales
campaigns, oversaw merchandising, and supervised assistant managers and business services team
• Supervised management staff, emphasizing sales performance and high standards of store operations
• Coached and mentored employees on business development, growth and performance management
College of the Ozarks, Point Lookout, MO 1/1991 to 5/1993
Admissions Office Representative
Campus work station enabling students to graduate debt free
• Portrayed College in positive light while giving campus tours to prospective student families
• Assisted in the admissions process of prospective students and documentation
• Acquired excellent communication and interpersonal skills with the public and coworkers
Training, Skills & Seminars
Leadership Architect 101, Korn Ferry International by Lominger, 2011. Leadership Architect 101 is a
comprehensive, integrated set of tools that a common "competency" language helpful in identifying critical
skills needed for individual and organizational success. Competency based Interviewing.
Insights: Color of Effective Communication, Insights Discovery, 2010. Gain a deep insight into yourself
and your colleagues. Uncover meaning in preferences and behavior. Learn to adapt and connect with others
to create strong and effective relationships.
FISH!, 2008. A proven way to boost morale and imporve productivity by having fun at work.
Leadership Essentials, District Manager Training, 2008. A comprehensive approach with one on one
assignments, case studies, and projects as well as on line and virtual classroom settings designed to
empower the leaders of today.
Education
College of the Ozarks, Point Lookout, MO
Bachelor of Science, Business Administration
Honors
Alumni of the Year, Students in Free Enterprise, Kansas City, 5/1994
Top FAS store in Company, Warrensburg, MO, 6/2004
#1 in company for Employee Engagement, Office Depot, Blue Springs, MO, 11/2009
Volunteer
Boy Scouts of America, Blue Springs, MO 9/2007 to Present
Cub Master / Den Leader / Committee Member
Lead a group of 15 leaders and up to 68 families for Cub Scout Pack 4175 in Blue Springs, MO. Also led a
group of 12 boys to make Super Achiever at the time of Arrow of Light as Den Leader.
Students in Free Enterprise, Kansas City, MO 1993 to Present
Judge, Recruiter, Board Member
Chambers of Commerce, Warrensburg / Blue Springs, MO 7/1999 to Present
Board Member / Red Coat
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