Yanira P Zelaya
Pacoima, CA 91331
Home: 818-***-****
Cell: 818-***-****
Email: **********@*****.***
Objective
To obtain a part time or full time position in your facility where I can utilize my skills and knowledge.
Certifications and Skills
Medical Terminology
•
Knowledge Of office procedures
•
Customer Service
•
Bilingual; Spanish: fluent in writing, reading, and speaking
•
Phlebotomy Technician Certification
•
Education
LA Vocational Institute
07/201*-**-****, Los Angeles, CA
Phlebotomy Technician
08/2002 06/2006
John H Polytechnic High School, Sun Valley, CA
High School Diploma
Work Experience
MDL 14250 Arminta St, Panorama City, CA 91405
06/2009 12/2009
CLIENT SERVICE/DISPATCHER
DUTIES INCLUDE: . Handles all customer inquiries received by telephone, fax, or email regarding reporting of
patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior
service Report laboratory results to clients and patients using established protocols Document reporting or call
history in required format and maintain complete and accurate records Contact the client to resolve routine
matters related to patient testing and result reporting. As well as dispatching Phlebotomist to their facilities.
01/2008 09/2008
Valley Presbyterian Hospital 15107 Vanowen Street, Van Nuys, CA 818-***-****
Diet Clerk/ FOOD SERVICE WORKER
Duties include: Responsible for communications between nursing units and the Food and Nutrition Services
Department regarding patient menus, diet change, and general patient services. Food preparations for patient
services. Working on patient trayline.
Fry’s Electronics 2311 N. Hollywood Way Burbank, CA 91505 818-***-****
07/2006 12/2007,
Customer Service Associate
Duties include: Cashier, working with different currencies, helping customer with their items, answer phones