Customer Service Human Resources
Resume:
NEOSHANTA McKINLEY-WASHINGTON
**** ********* ***** **** ***. #717
GRAPEVINE, TX 76051
***********@***.***
Profile
Self-starting, goal-oriented strategist whose confidence, perseverance and
vision promote success. Committed to assisting others. More than 20 years
of progressive experience working with the public at various organizational
levels. Well-rounded background in computer skills, medical and
professional office setting, and direct support/caregiver experience.
Excellent organizational skills with the ability to work efficiently, with
or without supervision; punctual, dedicated, and reliable.
Professional Experience
November 2012-April 2013: Portfolio Recovery Associates
Jackson, TN
Account Representative
. Utilized various skip tracing techniques and collection strategies to
locate right parties in order to negotiate payment arrangements on
various accounts
. Negotiated payment terms and methods when right party reached while
asking probing questions of the consumer in order to better understand
potential objections to payment while maintaining a manner which
showed sensitivity, tact, and professionalism
. Processed check-by-phone and/or ACH payments securely while multi-
tasking by speaking with customers and typing notes simultaneously
. Made recommendations to litigate while following all state and FDCPA
standards and federal regulations regarding collections procedures
January 2012-August 2012: A Place Called Home
McKenzie, TN
Client Relations Manager
. Supervised the day to day relationships of elderly clients, client
referrals, caregivers, and prospects within community through
promotional materials, personal visits, and community education
. Identified needs of patient/client and conveyed them to Staff
Development Coordinator
. Completed supervisory visits and served as a liaison between direct
caregivers and Administrator
. Marketed agency's services in the community
. Supervised designated staff to promote continuity of care and reduce
risks
. Annual personnel evaluations of direct caregivers and semi-annual
client satisfaction surveys
. Addressed and reported all incidents/grievances
November 2010-October 2011: Generations Community Service Corporation
Memphis, TN February 2006-May 2010: Tennessee Personal Assistance
Jackson, TN
Program Coordinator
. Managed provision of services, community inclusion, and safety for
recipient(s) with both developmental and intellectual disabilities on
a daily basis; services included, but not limited to: supported
living, personal assistance, individual transportation, supported
employment, and community based day services
. Coordinated with human resources on hiring staff, ongoing training(s),
performance evaluations and monthly vehicle inspections for staffing
personnel
. Submitted monthly and/or annual documents (Monthly reviews, Risk
Assessment Tools, ICAP, PSR, Healthcare Oversight, & etc.) to ISC's or
DIDD
. Payroll, billing, scheduled shifts, and generated recipients charts or
records
April 2004-February 2008: Shelby Residential & Vocational Services
Memphis, TN
Direct Support Professional
. Provided assistance to service recipients with intellectual and
developmental disabilities; assistance included, but not limited to:
implementation of recipient(s) ISP, assistance with ADL's (activities
of daily living), community inclusion, meal preparation, and skill
building exercises in a community setting
November 1999-April 2002: Methodist University Healthcare (Central)
Memphis, TN
Unit Secretary
. Operated spread sheet programs and office equipment (including main
computer terminals, fax machines, and etc.); general clerical
experiences included, but not limited to: filing, 10 key, and
dispatching
. Answered multiple phone lines in a friendly and professional manner
and provided customer service in an emergency room setting
Education
Jan 2014-present: North Lake College
Irving, TX
Associate of Applied Science Degree-Nursing
Projected Graduation: May 2015
June 2012-present: Jackson State Community College
Jackson, TN
Associate of Applied Science Degree-Nursing
July 2002: Tennessee Technology Center @ Memphis
Memphis, TN
Respiratory Care Technology-Certificate
November 1993: Countrywood Estates Nursing Facility
Monticello, AR
Certified Nursing Assistant
Contact this candidate