Administrative Assistant Customer Service

Monique McCain

**** ********* **. **********, ** 08021 Cell: 856-***-**** E-Mail: *************@*****.***

Professional Summary

Highly organized and detail-oriented Administrative Assistant with more than 7 years’ experience supplying thorough,

organized administrative support to senior executives.

Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients.

Serves as the primary point of contact for both in-house and external phone and website queries.

Technically-adept Administrative Assistant with advanced knowledge of MS Office Suite and experience creating

Excel databases and PowerPoint presentations.

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once.

Excellent work ethic and strength in boosting company morale.

Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to

detail.

Skills

• •

45 WPM typing speed Proficient in Microsoft Office

• •

Professional phone etiquette Customer service-oriented

•

• Flexible

Excellent verbal and communication skills

•

• Pleasant demeanor

Articulate and well-spoken

• Team building

• Accurate and detailed

• Advanced clerical knowledge

• Works well under pressure

• Multi-line phone proficiency

Work History

Administration Assistant March 2011 to November 2012

B-com 600 Deer Rd Unit 2 Cherry Hill, NJ 08021

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Opened and properly distributed incoming mail.

• Organized all new hire, security and temporary paperwork.

• Completed data entry and maintained applicant tracking system.

• Compiled company information and related material and distributed it to candidates.

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Sales Associate October 2001 to April 2003

Strawbridge's 6003 Echelon Mall, Voorhees Township, NJ 08043

• Maintained visual appearance of the store, by managing store displays and keeping abreast of trends and

competition.

• Processed cash and credit payments rapidly and accurately.

• Greeted customers in a timely fashion, while quickly determining their needs.

Clinical Assistant January 1998 to August 2001

Bancroft Neurohealth 2 Hopkins Ln, Haddonfield, NJ 08033

• Recorded client information on special flow sheets, accurately indicating behavior precautions, sleep flow and

restraints.

• Performed numerous administrative duties.

• Monitored client census by using the Daily Log Report and recording admissions, discharges, doctor

appointments and site visit data.

• Observed and monitored client behavior and responses to treatment.

• Developed and implemented treatment plans and modified when needed.

• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.

• Provided comprehensive case management services, including creating treatment plans and feeding protocols.

• Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

• Developed goal-oriented activity and therapy groups to improve clients' level of functioning.

• Presented case history material to review and discussion with other staff members.

• Worked with adolescents with disabilities ranging from autism to brain-injuries.

Teacher January 1994 to June 1999

Ambassador Academy 818 N 7th St, Camden

• Taught Algebra and Biology

• Organized cooperative learning activities

• Implemented portfolio grading system in classes

• Incorporated new texts into standard curriculum

• Tutored students seeking additional guidance for course work

• Implemented creative curricula utilizing out-based education and alternative assessments

• Assessed student performances throughout the term

Education

High School Diploma: Algebra, 1991

Woodrow Wilson High School -3100 Federal St, Camden, NJ 08105

Microsoft Certification: Computers, 1992

Stevens Institute of Technology-Castle Point Terrace, Hoboken, NJ 07030

Rutgers University-Camden Campus: Biology 1991-1993; 1997-1998

303 Cooper St, Camden, NJ 08102

Human Services/Education: AAS Human Services, 2009 & Elem/Secondary Education 2011

Camden County College-200 College Drive. Blackwood, NJ 08012

Current: Criminal Justice, 2013-present

Strayer University-2201 RT 38 #100, Cherry Hill, NJ 08002

References Available Upon Request

Contact this candidate