Customer Service Quezon City

REgine Jasmin m. urbano

Blk. **-B Lot ** Phase * Peace Village

Brgy. San Luis, Antipolo City

Mobile No.: +639*********

*************@*****.***

OBJECTIVE:

To obtain a position that will enable me to use my management skills,

educational background, training experience and ability to work well with

people.

WORK EXPERIENCE:

"Customer Service Assistant" July 22, 2013 - January 17, 2014

SM Development Corporation

Manila, PHILIPPINES

. Responsible in processing buyer's request and monitoring resolution

and implementation.

. Ensure the timely and accurate response to buyers.

. Client Servicing

. Handling clients request through phone or email.

"Service Crew" Oct. 16, 2011 - Oct. 14,

2012

ToastBox West Coast Plaza

Singapore City, SINGAPORE

. Greet and smile to customer whenever at the dining area

. Providing excellent customer service at all time

. Handle and prepare food in accordance to company's Operations

procedures.

. Perform counter service duties in accordance to company's Operations

procedures.

. Ensure all workstations are well-stocked and clean.

. General cleaning and maintenance such as sweeping and mopping floor

and washing cutleries as well as equipment cleanliness.

. Stack and label goods delivered to outlet

. Counting of inventory as and when directed by superior.

. Undertake tasks and responsibilities as and when directed by Superior.

"Management Trainee" Nov.2, 2010 - May 03,

2011

Grand Mercure Roxy Hotel

Singapore City, SINGAPORE

. Responsible for maintaining the hygiene and appearance of the hotel

. Servicing and maintaining the guest rooms and replenishing stock as

and when needed.

. Providing service items to guest rooms upon requests from the guests

EDUCATION:

Masters of Business Administration (MBA) Post

Graduate

National College of Business and Arts February 15, 2014 -

Present

994 Auror Blvd., Quezon City

BS Tourism Management

Tertiary

Polytechnic University of the Philippines June 11, 2007 - May

06, 2011

Sta. Mesa, Manila

National College of Business and Arts Secondary &

Primary

994 Aurora Blvd., Quezon City

June 1997 - April 2007

AWARDS & ACHIEVEMENTS:

Best Service Award

January- March 2012

ToastBox West Coast Plaza

Singapore, Singapore City

Most Improved Service Award

November 2011

ToastBox West Coast Plaza

Singapore, Singapore City

Loyalty Awardee (Gold Medalist)

April 05, 2007

National College of Business and Arts

994 Aurora Blvd., Quezon City

SEMINARS:

"FB-RM-102C- 0 Follow Food & Beverage October

16, 2011

Safety & Hygiene Policies & Procedures"

Ascendo Consulting PTE. LTD

Singapore, Singapore City

PERSONAL DATA:

Birth date : October 05, 1990

Age : 23 years old

Sex : Female

Civil Status : Single

Nationality : Filipino

Height : 5'3

Weight : 55 kgs

Regine jasmin m. Urbano

Applicant

Contact this candidate