Quality Control Management

Mirza Jahic

*******@*****.*** 904-***-**** ** W. Church St. Apt 710, Orlando, FL,

32801

Professional Objectives

Increase knowledge in all lines of business. Utilize developed

organizational skills in all aspects of the job while setting and meeting

high production and quality goals consistently. Foster management skills.

Areas of Expertise

Lending Portal (MSP) - Passport - Default Workstation - LenderLive

(Guardian) - SQL '08/'12

RQM (Test Case Execution) - TFS (Defect Management) - Investor Management -

Claims Workspace - LPS Desktop

Professional Experience

Black Knight Financial Services (formerly LPS) - Jacksonville, FL April

2013 - Present

QA Analyst

. Test all aspects of new client specific software (Claims Workspace)

. Work with the Business to develop/improve business requirements

. Create test cases and scripts based on detailed requirements

. Execute test scripts; create defect tickets based on failed scripts

. Work closely with Development to correct and retest defects and create

pass/fail reports for all

. Create test data from scratch according to production like criteria

from client

. Maintain all user accounts and test data for QA Environment being

utilized by QA, Development, Training, Business Analysts and Corporate

Sales departments

. Manage team under the QA1 production-like environment for all testing

required after each code drop and sprint (including manifest,

regression and smoke testing on a weekly basis)

. Create daily environment stability status reports

JP Morgan Chase - Jacksonville, FL June 2009 - Aug 2010 : Feb 2011 -

April 2013

Operations Senior Specialist / QA Analyst / Business Analyst

. Review loans for modification trial plans

. Create new reports by generating loans through specific criteria

through passport and cognos

. Test enhanced and newly developed scripts in Lending Portal (MSP),

Default Workstation and Agent Desktop

. Create criteria reports for loan conditioning prior to script testing

. Train new employees in process/procedures and current employees during

updates

. Build and improve loan review procedures to ensure productivity and

quality improvements

. Quality Control review of loans in Centralized Plan Break Department

. Participate in cross lines of business conference calls in order to

streamline procedures and solve any problems/misconceptions between

various processes

Education

Florida State University: Bachelors of Science

Fluent in English, Bosnian, Croatian and Serbian

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