Customer Service Manager

Pieter Muuse

Franklin, TN

******@*****.*** - 615-***-****

WORK EXPERIENCE

Production Manager

Office Depot - Boca Raton, FL - May 1996 to April 2012

Responsibilities

• Worked at corporate headquarters supporting copy and print centers in North America. Manages and

maintains all digital assets for the Office Depot central image repository for all of North America.

• Fully responsible to manage and support the complex Pindar's Catalog Management System (CMS) image

database as well as managing the Connect3 Retail image database for Office Depot in North America.

• Management duties include overseeing creation/promotion of web image assets for corporate Office Depot.

• Manages and trains a dedicated staff of Image Specialists and Freelancers, who support the Direct, Retail,

Merchandising, and Web teams while ensuring customer service by resolving issues in a timely manner.

• Developed and offered solutions and alternatives in the latest state-of-the art technology and programs in

the field of digital assets to create "Best-in-Class" marketing materials that grows sales and market share.

• Acts as the main liaison in maintaining uniform imaging practices from merchants to vendors, and between

vendors and marketing production. Responsible for implementation of corporate Brand image repository.

• Provided strong organizational leadership and active participation in operations by delegating retouching

work; ensures Technicians are creating the best quality product images in accordance with company vision.

EDUCATION

AA in Liberal Arts

Nassau Community College - Garden City, NY

1976 to 1978

SKILLS

TECHNICAL SKILLS Database: Adobe Scene7, Pindar CMS Media Manager, Brand Wizard Toolkit,

Connect3, FileRoundup, Canto Cumulus. Software: Adobe Photoshop, Illustrator, Acrobat,, QuarkXpress,

Microsoft Office (Word, Excel, PowerPoint, Outlook), File Manipulator, Filemaker, PeopleSoft, Kronos, Fetch.

LINKS

http://www.linkedin.com/pub/pieter-muuse/32/716/691/

Contact this candidate