Customer Service Manager

**** **** **** ***** **** CHAMBERSBURG PA *****/ 717-***-****/ ************@*****.***

JAMES R MARTIN

OBJECTIVE

To utilize my skills and experience to build relationships with customers while driving sales in a retail

business.

EXPERIENCE

MARCH 2014-PRESENT SONIC DRIVE-IN

CHAMBERSBURG, PA

COOK

- RESPONSIBLE FOR MAINTAINING AN ADEQUATE STOCK OF PRODUCT

-RESPONSIBLE FOR MAINTAINING PROPER FOOD SAFETY STANDARDS AND

COMPLETING THE REQUIRED FOOD SAFETY TEMPERATURE BOOK DAILY

-RESPONSIBLE FOR MAKING SURE THAT ALL FOOD ORDERS ARE MADE

ACCORDING TO CUSTOMER EXPECTATIONS AND ARE ADEQUATELY PREPARED AND

DELIVERED

OCTOBER 2011-JULY 2013 DELAMOR ENTERPRISES CHAMBERSBURG, PA

GUEST SERVICES DEPARTMENT MANAGER/SWING MANAGER

RESPONSIBLE FOR MAINTAINING LABOR WHILE DRIVING SALES.

RESPONSIBLE FOR SUBMITTING DELIVERY ORDERS, AND RESPONSIBLE

FOR UNLOADING DELIVERY TRUCKS AND MAINTAINING ACCURATE

INVENTORY.

RESPONSIBLE FOR ALL TRAINING OF NEW CREW MEMBERS IN THE GUEST

SERVICES DEPARTMENT. FURTHERMORE, RESPONSIBLE FOR FOLLOW-UP

TRAINING AND ENFORCING ALL PROCEDURES AND POLICIES IN THE

DEPARTMENT AND WHILE RUNNING THE SHIFT.

RESPONSIBLE FOR KEEPING A RECORD OF ALL CUSTOMER COMPLAINTS

AND BRINING SATISFACTION TO EVERY CUSTOMER.

RESPONSIBLE FOR COMPILING A NEWSLETTER FOR THE CREW,

MANAGEMENT, AND OWNERSHIP ON A MONTHLY BASIS.

RESPONSIBLE FOR FOLLOWING AND ENFORCING PROPER CASH

HANDLING PROCEDURES. FURTHERMORE, RESPONSIBLE FOR COMPILING

AND DEPOSITING BANK DEPOSIT DAILY.

SEPTEMBER 2009-MARCH 2011 GIANT FOOD STORES

CHAMBERSBURG, PA

ASSOCIATE

RESPONSIBLE FOR PROVIDING EXCELLENT CUSTOMER SERVICE BY

SCANNING AND BAGGING CUSTOMERS’ GROCERY ORDER.

RESPONSIBLE FOR USING A PALLET JACK, EITHER MANUAL OR POWER, TO

MOVE PRODUCT THROUGHOUT THE STORE TO BE PLACED ON SHELVES.

RESPONSIBLE FOR MAINTAINING AND FOLLOWING ALL CASH

PROCEDURES.

RESPONSIBLE FOR MAKING SURE THAT ALL DRY AND DAIRY GROCERY

PRODUCT WERE ACCURATELY AND ADEQUATELY STOCKED ON SHELVING.

RESPONSIBLE FOR PROVIDING EXCELLENT CUSTOMER SERVICE BY

SUPERVISING AND OPERATING THE FUEL STATION IN ACCORDANCE WITH

COMPANY POLICY AND STATE AND FEDERAL LAWS.

MARCH 2008-JANUARY 2009 SUNNYWAY FOODS

CHAMBERSBURG, PA

CASHIER

RESPONSIBLE FOR PROVIDING EXCELLENT CUSTOMER SERVICE BY

SCANNING AND BAGGING CUSTOMERS’ GROCERY ORDER.

RESPONSIBLE FOR MAINTAINING AND FOLLOWING ALL CASH HANDLING

PROCEDURES INCLUDING ACCURATELY COUNTING CHANGE BACK TO

CUSTOMERS, KEEPING ALL CREDIT CARD SIGNATURE RECEIPTS, AND

VERIFYING THE AUTHENTICITY OF CHECKS.

RESPONSIBLE FOR MAKING SURE THAT ALL BREAD, ICE, AND ICE CREAM

WERE ACCURATELY AND ADEQUATELY STOCKED ON SHELVING.

EDUCATION

AUGUST 2008-DECEMBER 2009 HAGERSTOWN COMMUNITY COLLEGE

HAGERSTOWN, MD

SOCIOLOGY MAJOR

AUGUST 2004-JUNE 2008 CHAMBERSBURG AREA SENIOR HIGH SCHOOL

CHAMBERSBURG, PA

HIGH SCHOOL DIPLOMA

CERTIFICATIONS

SERVSAFE FOOD SAFETY MANAGEMENT CERTIFIED EXPIRES

11/2017

REFERENCES

REFERENCES AVAILABLE UPON REQUEST.

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