Customer Service Hospital

Elizabeth K. Storey

**** ******** ****, ******, ***** 78015

Tel 806-***-****, ******.*****@*****.***

Professional Experience

Perrin 410 Animal Hospital

Urgent and routine animal care veterinary hospital.

Client Services Specialist Oct 2013-Feb

2014

Schedule and coordinate intake of all animals into the hospital.

. Multi-task to schedule 40 appointments per day and confirm another 60

appointments per day; conduct intake of 40 animals per day; respond to

another 80 public enquiries per day - both face to face and by phone

and email.

. Utilize Cornerstone database and Microsoft Excel to manage pet

inventory: medical records and animal history, owner contact

information and schedules. Generate daily operations report for the

veterinary hospital, including animal service report for each

Veterinarian, customer recall report, new client report and controlled

substance report.

. Point of sale for veterinary hospital. Prepared daily report of cash

deposits to comptroller.

City of San Antonio Animal Care Services

Protect the health and safety of the citizens of San Antonio and their pets

while pursuing the city's strategic goal of a no-kill operation.

Rescue/Foster Coordinator Sep 2012-Apr 2013

Develop foster caregivers and rescue opportunities for sheltered animals.

The final, last chance in achieving the no-kill strategic goal.

. Manage a network of 600+ citizen Fosters and animal Rescue facilities

through phone, email and face to face communications in order to save

25 - 30 animals daily, over 800 animals per month.

. Utilize Chameleon data base to stay up to the minute on status of

sheltered and fostered animal inventory. Ensure that the 400+

sheltered animals are receiving necessary treatment to enable

fostering and that the ~2,400 fostered animals are attending the

adoption events necessary to find a final home; intercede when

necessary, know when to involve my supervisor.

. Mastered complex set of internal policies, city ordinances and state

laws to evaluate and qualify 60+ individuals per week as Foster

caregivers. Developed talent for getting to the point in face to face

interviews and making quick, sound decisions under minimal

supervision.

. Published daily news letter to keep citizen Fosters and Rescue

facilities up to date on sheltered animals that are approaching time

limit in the Shelter. Generate regular reports using Chameleon

database and Microsoft Office products. Prepare and deliver training

presentations using Microsoft Power Point.

Animal Adoption Counselor Mar 2012-Oct 2012

Coordinate adoptions of sheltered animals. The first step in achieving

the no-kill strategic goal.

. Review applications and interview 25 - 70 candidates per day for

suitability as adopters and to match sheltered animals with new

owners. Adept at assisting potential adoptees to make decisions based

on realities and not on misinformed perceptions of pet ownership.

. Provided customer service via phone, email and in person to 50+

citizens per day inquiring about Animal Care Services.

. Utilize Chameleon database to maintain and track sheltered animals and

adoption readiness of 400+ sheltered animal inventory, update animal

profiles and to generate daily status reports.

. Use social media to help find potential adopters for pets, manage

information on facility web site to provide best marketing for

sheltered animals.

Animal Defense League of Texas

Private, nonprofit no-kill dog and cat shelter.

Hospital Receptionist Aug 2011-Jan 2012

Schedule and coordinate intake of all animals into the hospital.

. Multi-task to schedule 40 appointments per day and confirm another 60

appointments per day; conduct intake of 40 animals per day; respond to

another 80 public enquiries per day - both face to face and by phone

and email.

. Utilize Pet Point database to manage pet inventory: medical records

and animal history, owner contact information and schedules. Generate

daily operations report.

. Point of sale for animal hospital. Prepared daily report of cash

deposits to comptroller.

. Team player - small operation with limited staff - assisted the

hospital staff with animal restraint and care, often first responder

in emergency situations.

PART-TIME WORK EXPERIENCE

. St. Francis of Assisi Veterinary Center, Client Care Representative,

May 2013 - August 2013

. HEB Pharmacy, Pharmacy Care Representative, March 2011 - August 2011

Education

San Antonio College San Antonio, Texas Associates Degree in Progress

2013-Present,

Phi Theta Kappa Honors Society

Administrative Skills

Software Proficiencies

PC/MAC literate, Microsoft Office (PowerPoint, Excel, Word, Outlook),

PetPoint, Chameleon, Avimark, Cornerstone, Internet Explorer/Mozilla, Adobe

(Photoshop, Reader)

Office

60 WPM typist, receptionist, proofreading, paperwork preparation, filing,

fax, multi-line phone system, general office skills

Additional

Intermediate proficiency in French

References Available Upon Request

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