Sales Manager

KARL DANDENELL

Alameda, CA ***** . 510-***-**** . *************@**.***

www.karldandenell.com . LinkedIn: www.linkedin.com/in/karldandenell

SUMMARY

Web Producer/Content Manager with extensive experience in both startup and

enterprise settings. Proven abilities in web development and corporate

communications.

Create and edit technical Deploy and customize CMS systems

documentation Train users

Code using HTML and CSS

PROFESSIONAL EXPERIENCE

ORACLE ELOQUA, San Francisco, CA 2013-present

Web Developer (Contract)

Assist with migration of microsites from outside hosting environments to

Oracle systems.

. Perform edits on web pages, ensuring compliance with corporate

editorial guidelines.

. Managed project to revise and re-launch critical web applications for

Oracle Marketing Cloud business.

. Serve as liaison between Oracle Eloqua Website Strategy and the

Oracle.com technical teams.

KAISER PERMANENTE, Oakland, CA 2010-2013

Web Performance Support Specialist

Provided front-end support for national sales team and e-learning intranet,

including content management, project specifications, and site development.

. Gathered and reviewed business requirements for new Content Management

System project.

. Ensured national sales intranet complied with corporate editorial

standards by reconciling disparate style guides (Yahoo!/Chicago Manual

of Style).

. Audited existing site CSS to remove duplicate and deprecated styles,

decreasing markup errors by an average of 20%.

CELERA (formerly Celera Diagnostics), Alameda, CA 2001-2010

Senior Support Specialist

Created first company intranet site and managed help desk operations for

startup biotech company as it grew from 30 to 600 people.

. Documented all internal IT policies and procedures.

. Implemented off-the-shelf CMS solution that saved the company

approximately $10,000 annually.

. Performed an internal audit that resulted in more than $100,000

savings in software licensing.

APPLE, Cupertino, CA 1998-2003

Technical Editor

Edited Technical Notes and Q&A postings for primary Worldwide

Developer Technical Support website.

. Achieved and maintained 100% success rate for weekly document

turnaround.

. Created and modified HTML templates for more than 3000 documents.

RELATED EXPERIENCE

. Instructor, Trinity Business College, San Francisco, CA

. Adjunct Faculty, Tacoma Community College, Tacoma, WA

. Adjunct Faculty, Pierce College, Puyallup, WA

. Committee Chair/Adjunct Instructor, Antioch University, Los Angeles,

CA

EDUCATION

. Community College Instructor - Language Arts & Literature,

California

. Master of Professional Writing - University of Southern

California, Los Angeles, CA

. Bachelor of Arts - English, Loyola Marymount University, Los

Angeles, CA

TECHNICAL SKILLS

. CMS systems (ACE, ZooMedia, WCM, CQ5)

. HTML/CSS

. Adobe Creative Suite

. Acrobat Professional

. Mac OS X

. MS Office

. Windows (XP/7)

PROFESSIONAL ORGANIZATIONS

. Associate Member, Science Fiction Writers of America, Inc.

PUBLICATIONS

. http://karldandenell.com/publications.html

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