Quality Assurance Project Management
Resume:
BELINDA J. REYES
Alta Loma, CA 91701
http://www.linkedin.com/in/belindareyes
951-***-**** **************@*******.***
SUMMARY
Highly organized and detail-oriented Coordinator and Administrative Support professional with expertise in the clinical and administrative aspects of healthcare. Strong planning, scheduling and project management skills with the ability to achieve simultaneous assignments through to completion meeting aggressive deadlines. Demonstrated success communicating and building positive work relationships across all levels. Holds strong institutional values and maintains high levels of confidentiality and integrity.
* Data Management / Document Control
* Business Writing
* Scheduling / Travel Planning
* Project Coordination
* Quality Assurance / Process Improvement
* Meeting and Event Coordination
PROFESSIONAL EXPERIENCE
CITY OF HOPE, Duarte, CA 1998 2013
Coordinator, Policies and Procedures, 2011 2013
Quality, Risk and Regulatory Management (QRRM)
Managed the process of preparation, review by appropriate individuals and committees and approval of applicable committees of over 700 hospital-wide institutional policies and procedures. This included update, congruency, implementation, education monitoring, supervision and compliance.
* Administered successful launch of a 2-year special project for the Enterprise Medical Foundation Integration Program. Working closely with Project Management Team, Department Directors, community practices and Medical Foundation, met all requirement for integration, completion and upload of all foundation-related integrated policies.
* Consulted on policies to all entities including Administration, Physicians, Nursing, all Health and Ancillary Services, Research, Internal Audit, Legal and Compliance assuring each policy matched practice by assisting authors to integrate measurable indicators within the policy.
* Represented and participated in committees including Medical Executive Team, Forms Committee and Patient Care Leadership providing follow-up on deferred policies to ensure rapid return to executive committee and advising final outcomes to stakeholders.
* Analyzed data, generated monthly summary reports for Medical Executive Committee and quarterly statistical reports for the Board of Directors and Patient Care Leadership Teams meeting hospital reporting requirements.
* Updated website, search mechanism, and hard copy manuals as required by regulatory agencies. Uploaded all policies to hospital Intranet, visible to public. Established process verifying policies and related materials were in a constant state of readiness for surveyors including Joint Commission and DHS and easily accessible to all end-users.
* Developed Master List via Excel to consolidate duplicate data, improving existing reporting processes and increasing personnel work completion volume.
Administrative Assistant, Division of Diagnostic Radiology 1998 2011
Delivered high-level administrative support to Department Chair, Director, 4 Managers, 10 Physicians and staff of 70. Supported staff special projects and initiatives Skilled in managing multiple online calendars, coordinating conferences, travel planning, expense reporting, reconciliation, project management, file management and timekeeping utilizing PeopleSoft and Kronos. Proficient in composing business and patient-related communications and adept in processing highly confidential Human Resources paperwork.
BELINDA J. REYES PAGE TWO
CITY OF HOPE (Continued)
* Evaluated, ordered, and distributed materials, office supplies and equipment, automating systems and improving business objectives and procedures.
* Coordinated meetings and events for up to 200 attendees, prepared materials, organized all logistical requirements confirming arrangements Facilitated coordination of lecture series, grand rounds, CME and CEU Development.
* Provided leadership, training, and general orientation for incoming administrative personnel.
* Led and managed outreach initiatives for implementation of Medical Student Rotation Program with participating universities, resulting in successful collaboration of educational and training services.
* Initiated system plan for departmental Annual Safety Environment of Care by developing assigned testing schedule, resulting in more efficient record keeping.
* Monitored and approved timekeeping for staff of 70, 10 Physicians, and Salary Savings for 2 physicians. Processed all on-boarding for all medical and support staff, improving time management hiring practices.
* Team leader for Safety Services Committee increasing awareness and promoting a safe and healthy work environment and the Employee Giving Committee, strengthening financial support to the institution.
EDUCATION
BA, Sociology, Minor in Business, California State University, Los Angeles, CA
PROFESSIONAL DEVELOPMENT
Completion of 2 courses in the Clinical investigation Training Program (CITI):
Methodology in Observational Studies
Methodology in Therapeutic Studies
TECHNICAL SKILLS
Microsoft Word, Excel, Access, PowerPoint, Outlook, Adobe Acrobat, Microsoft LiveMeeting
PROFESSIONAL MEMBERSHIP
International Association for Administrative Professionals (IAAP)
Recorder, (IAAP), COH Chapter
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