Software Systems

David A. Duque **** Pardee St. San Jacinto, CA ***82 310-***-**** **********@*******.***

Objectives:

I am looking for a great company that provides the challenges and the tools for my continuous improvement in the IT field. Also

when possible to apply program design principles for analyzing and finding solutions of numeric and non-numeric problems.

Skills and experience profile:

To support and establish incident management procedures, escalation techniques, emergency procedures and industry

best practices.

Exceptional communication, analytical, and problem-solving skills by planning, creating and maintaining supporting

documentation.

7 years of experience on AS400 with the knowledge and ability to operate, monitor, restore, support, and back-up IBM

mainframes systems (AS/400) and Windows based systems.

Widows: Windows Server 2000/2008, SQL Servers, Oracle, MySQL, BERG, VMWare, Symantec, IGT

(MA/Patron/NeWave/CTA), Biometric Software, ERS, Track-It, EMC Micros(POS), KeyWatcher, and other several

gaming systems and applications.

Employment history:

IT Systems Administrator Soboba Casino Riverside, CA 2012 – Present

Ensure all server peripherals and server applications are functioning properly (Servers and workstations)

Review and make any necessary changes for optimizing systems.

Document new system implementations, server settings, installed software and account information.

Check DHCP Server and verify DNS Database availability as well MS SQL Servers and databases.

Maintain, document, and inventory all software for Soboba Casino.

Using technical expertise, diagnostic and repair hardware, software and network issues.

Responsible for all client hardware/software installation and maintenance.

Responsible for setting up the audio-visual equipment for events throughout the casino, provides technical assistance,

and/or training to staff in using the audio/visual equipment.

Participate and assist in educating personnel on computers, error and recovery application software usage.

Perform daily system checks and update administrators on possible issues

Maintain all casino utilized systems to ensure their daily functionality.

Repair or replace needed hardware, and network cabling when required.

Technical Operations Lead Big 5 Sporting Goods Riverside, CA 2010 – 2012

To provide application support for the user community on in-house applications by unlocking files or users, reporting

errors, testing new programs, identifying run-away programs, and making recommendations to development.

To manage, prioritize and maintain allocation of resources for daily operations for windows support and AS/400

support on the production and development sides as well managing and tuning schedules.

To assist and provide second and third level support for the over 300 stores, warehouse and corporate personnel on

various technologies (networking, windows, PC, wireless devices, and AS/400) hardware and software.

AS/400 Lead Big 5 Sporting Goods Riverside, CA 2008 - 2010

To train, assist and guide new operators on the AS/400 technology and daily operations at Big 5.

To monitor and troubleshoot, jobs, users, journals, applications, systems, ASP, schedules, subsystems, backups, and

also to perform scheduled IPL’s, file restores and full systems backups.

To properly resolve or escalate operational issues and/or technical problems.

AS/400 Operator Big 5 Sporting Goods El Segundo, CA 2005 - 2008

To monitor jobs, users, journals, applications, systems, ASP, schedules, subsystems, and backups.

To properly escalate and follow up operational issues and problems using work orders (Track-It).

To assist and troubleshoot users with jobs, printers, devices, report distributions and daily operations.

Education:

A.S. in Computer Science (to be awarded 2014) San Jacinto College, San Jacinto, CA In progress

El Camino College, Torrance, CA. 2004

Control Language for the AS/400 Cerritos College, Cerritos, CA. 2006

References available upon request

David A. Duque 1139 Pardee St. San Jacinto, CA 92582 310-***-**** **********@*******.***

CompTIA A+ Preparation for Certification Cerritos College, Cerritos, CA. 2006

References available upon request

Contact this candidate