Customer Service Engineer
Resume:
Kenneth J. Jakubek
Menasha, WI 54952
***.*******@*****.***
Education B.S., 1981, Civil Engineering, Marquette University, Milwaukee, WI
Prof. Registration/ ACI Concrete Certification – 1990
Certification Troxler Nuclear Gauge certification – 1990
Employment
4/2012-Present General Labor
Working at Menasha Packaging for Elite Staffing and Manpower doing various duties for
different customers. Hand assembly, machine operations were the duties mainly performed.
1/2012 – 02/2012 Cadre Services Customer Service
Rep/Software Support
Inbound call taker to provide Software Support at Pitney Bowes for new software released
during the latest rate upgrade by the United States Postal Service. I also supported customer
issues with various features of their software.
9/2010 - 11/2011 Office Team Customer Service Rep
For Office Team I took inbound calls. Customers were Johnson & Johnson & Anthem. For
Johnson & Johnson checked consumer’s products to see if they were a part of a recall and then
issued refunds or coupons if they were. For Anthem, assisted consumers with their questions
with trying to get insurance and getting them in contact with licensed agents.
7/2010 - 9/2010 Convergys Customer Service
Rep
Worked as an inbound call taker. For Convergys the customer was AT & T. Had to troubleshoot
customer issues with their U-verse service and also handled payments.
07/2008 – 12/2009 Holtger Bros., Inc., De Pere, WI Billing
Clerk
Sorted & phased jobs from previous weeks work. My duties included entering equipment costs
in an accounting program. Estimated work performed by crew & charged out appropriate units
for work performed. Initiated change orders with Construction Coordinators for extra work.
After review, worked up redlines for customers, sales journal and sent out invoices to respective
customers. Field visited crews to verify units. I met with customers to go over billing issues.
Used Microsoft office, Spectrum, and customer provided software.
08/2007 - 10/2007 SJL Construction of Arizona, Phoenix, AZ Project
Coordinator
I was responsible for procuring plans and bid documents for upcoming bids. Also made contact
with subcontractors to determine whether or not they were bidding the project and if they would
send our company their price. Other duties included making out the necessary forms for permits
for projects, obtaining the required fees and securing the permit, obtaining water meters for
compaction and dust control, as well as verbal & written communication with the different state,
county, or city governments regarding bidding jobs or jobs in progress.
10/2003 – 12/2006 Citywide Contracting, Phoenix, AZ Estimator
Produced bids to General Contractor. The process started with material takeoffs to produce a
proposal on Excel spreadsheet. Processed change orders for projects. Procured plans from
generals for future bids.
03/1997 – 10/2003 Ace Asphalt of Arizona, Phoenix, AZ Operations
Engineer
Duties included plan takeoffs for dirt work, asphalt and other miscellaneous grading quantities in
takeoff position. Promoted to Operations Engineer. Duties included short and long term
scheduling, procuring material pricing, obtaining blue stake and water meters, scheduling
movement of resources. Used Agtek, Excel, and Word as well as GPS software.
02-1995-12/1995 &
03/1989 – 03/1993 OMNNI Engineers, Appleton, WI Project/Resident
Engineer
A variety of experience in construction management from private projects to Wisconsin
Department of Transportation projects. I am experienced in site design, ranging from
subdivision design to commercial site design. I was a Project Engineer for nine Wisconsin
Department of Transportation bridge projects as well as a Resident Engineer for Wisconsin
Department of Transportation Bureau of Aeronautics’ New Holstein Municipal Airport runway,
taxiway and apron reconstruction. Private projects range from installation of utilities for Fox
Valley Greyhound Park, Kaukauna, Wisconsin, to construction inspection for a Shopko store in
Neenah, Wisconsin.
Prior to OMNNI worked a variety of jobs to keep employment. Jobs included work at survey
companies to being a shift supervisor at a paper converting plant.
References Furnished upon request
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