Customer Service Quality Control

James Allen

Shipping and Receiving Lead - Warehouse Lead

**** ******* **. - *********, ** 92507

*****.*****.****@*****.*** - 909-***-****

WORK EXPERIENCE

Skilled operator / Lead

Permacity ( Aerotek ) - Mira Loma, CA - February 2010 to December 2010

Permacity ( Aerotek ), Mira Loma, CA 02/19/2010 - 12/19/2010

Skilled Operator / Lead:

• Worked on largest roof solar install, 3 mega watt, 18500 panels.

• Load roof with panels, parts, and wire.

• Participate in Safety Meetings.

• Pick and stage products for installers.

• Organize and direct team on goals for the day.

• Meet with supervisor for instructions.

• Report progress with Supervisor.

• Prepare and turn in end of day reports

• Ensure team practices safe handling, PPE,

• Communicate with installer lead on their needs and manpower.

• Load and unload trucks consisting of Flatbeds, Box, and Containers.

• Assist in installation teams with manpower needed to accomplish project goals.

• Train assemblers on proper assembly of parts.

• Maintaining safe work environment by watching out for foot traffic; following standards and procedures.

• Keeping forklift operating by following operating instructions; troubleshooting breakdowns; maintaining

supplies; performing preventive maintenance; calling for repairs.

• Clearing production area by securing and removing debris.

Shipping and Receiving Lead

Keep On Trucking Inc - Rancho Cucamonga, CA - October 2005 to September 2009

• Manage incoming products for various customers.

• Receive inspect and inventory products coming in from trucks, rail, and harbor.

• Consult with customers on best shipping / receiving methods.

• Control inventories for multiple customers with similar products.

• Oversee and monitor work flow while on the floor.

• Ensure accuracy and timeliness of jobs being performed by employees on the shift.

• Help enforce company policies of safety with sub-haulers, temps, and employees.

• Report to higher management on crew's progress and efficiency.

• Write up loads maximizing shipping weight, size, and weight distribution on trailers.

• Retrieving supplies and materials by customer's product release specifications.

• Handle loading of route trucks in proper order of stops.

• Ensure timely and accurate picking of customer's orders and makeup pre-loads.

• Verify that all special messages are adhered to when shipping product.

• Ability to prepare necessary paperwork and hand tags for shipments.

• Achieve company and customers quality objectives.

• Receive and store receiving products according to established system.

• Maintain records and complete paperwork.

• Locating and verifying supplies and materials.

• Documenting actions by logging movement of trucks, railcars, and materials.

• Verify proper routing of customers orders and correct if necessary.

• Ensure product quality when receiving and then shipping.

Excellent People Skills

Meet Deadlines

Mechanical and Electrical Skills

Strive to do Best Job Possible at all times

AAA Tow Truck Driver and Lead

Johns Towing and Transfer - Santa Ana, CA - September 2001 to October 2005

• Provide excellent customer service to AAA members.

• Inspect trucks and equipment is in proper working order.

• Train drivers in proper loading and transport of vehicles.

• Perform special recovery operations with local police departments and CHP.

• Insure all paper work is completed properly and turned in daily.

• Assist mechanic with CHP annual truck inspections and repairs.

• Dispatch drivers according to location and ability.

• Received 15 customer-service awards.

Operations Manager

Silver Fox Winery - Mariposa, CA - November 1993 to June 2001

• Run daily operations of winery and vineyards.

• Supervise pickers during harvest to insure quality.

• Utilize forklifts and tractors to move barrels and grapes.

• Work the bottling and labeling line.

• Maintain proper sanitation of winery and wine.

• Prepare bottling line for maximum efficiency.

• Rotate and re-rack wine barrels.

• Run test on wine from crush to fermentation.

• Maintain winery and surrounding grounds.

• Assist wine maker with blends.

• Control shipping and packing of wine.

• Work with other local grape growers on quality.

• Caretaker for three other vineyards totaling 9 more acres.

Other Qualifications:

• Excellent computer skills of various operating systems and software packages.

• Experience mechanical, electrical, construction.

• Utilize attachments such as spreader bars, clamps, multi fork, coil attachments, steel plate clamps (dog ears),

and barrel loading and unloading clamps.

• I have always received excellent job ratings on my reliability, dependability.

• Ability to meet all established production goals and deadlines.

• Commendations on my ability to work independently and a team member.

EDUCATION

AS in Computer Science

Computer Learning Center - San Jose, CA

January 1990 to January 1992

Diploma in Architectural, Mechanical, and Electrical Design

Southern California Regional Occupational Center - Torrance, CA

January 1980 to January 1982

SKILLS

Skills: Excellent Problem Solving Skills Safety Manage and Coach Up to 25 Employees. Inventory Control

Accuracy Monitor Work Flow Communication Quality Control Load and Unload Trucks and Railcars Sit Down

and Standup Forklifts Reach and Order Picker Lifts Certified with lifts from 5000 to 70000 Capacities Microsoft

Office Excel, Word, Access Peachtree, PeopleSoft, Carts WMS/ERP Software Ability to Adapt Quickly to

Changes

ADDITIONAL INFORMATION

Skills:

Excellent Problem Solving Skills

Safety

Manage and Coach Up to 25 Employees.

Inventory Control

Accuracy

Monitor Work Flow

Communication

Quality Control

Load and Unload Trucks and Railcars

Sit Down and Standup Forklifts

Reach and Order Picker Lifts

Certified

with lifts from 5000 to 70000

Capacities

Microsoft Office Excel, Word, Access

Peachtree, PeopleSoft,

Carts WMS/ERP Software

Ability to Adapt Quickly to Changes

Contact this candidate