Customer Service Manager

Eric Eichman

**** ********* ******

Suamico, WI, 54173

Cell: 920-***-****

*****.****.*******@*****.***

Education

• Bay Port High School - Graduated May 31, 2008

• NWTC - Business Management Associates Degree - Graduated in May 2010

• NWTC - Marketing Associates Degree - Graduated in May 2011

• NWTC – Supervision Certificate - Graduate in May 2012

• NWTC – Small Business Book Keeping Certificate - Graduated in December 2012

• NWTC – Business Operations Management Certificate – Graduated in December 2012

• NWTC – Events and Promotions Management Certificate – Graduated in May 2013

Work Experience (Listed in order of most recent)

1. Subway on Oneida Street (One of the busiest stores in the state)(Shift Leader March

2012 – present)

• Supervise employees and help customers place orders

• Assisted in inventory control

• Head of deliveries and in-store Mama Dalucas Pizza

• Managed the Bay Park Square Subway for 3 weeks while store manager was out

for medical reasons.

• Training in new employees

2. Vector Marketing (Assistant Manager/Senior Advisor/Certified Field Trainer)

• Direct selling of kitchen house wares

• Set up appointments over the phone

• Helped train a sales force

• Ran multiple group interviews a day

• Helped run team meetings and gave talks on motivation, time management, and

selling techniques

• Personally sold over $12k in Cutlery in a year and also was #8 overall in sales in

the Green Bay District for the year 2011.

• I had an Average Order Size of $316.

3. Piggly Wiggly (Meat Department May 2010 to May 2011)

• Provide excellent customer service

• Package meat for customers

• Keep the show case stocked

4. Internship from March to May

• Provide excellent customer service

• Did some work in the Meat Department

• Helped go through job applications and sat in on one interview

• Developed a customer survey

5. Rocky Rococo’s of Bay Park Square (Shift Manager)

• November 2009 – December 2009

• (Same as below)

6. Rocky Rococo’s of Howard, WI (Shift Manager)

• August of 2006 – October 1, 2009 (Became a Shift Manager in January 2009)

• Cashier/Handled money

• Followed up on customer complaints

• Supervisor

• Prepped and cooked pizza

• Took orders over the phone

• Routine restaurant tasks

Activities

7. Senior Year in high school I did film work for the school.

• Filmed games for Pop Warner football

• Filmed inside the Eagle III helicopter for a drinking and driving video.

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