Project Manager
Resume:
TECHNICAL EXPERIENCE
IBM Mainframe **** TSO, SCLM Developer Toolkit, IBM x/OS Operating System,
Power Builder 9.0, SDLC Methodology, Unix FTP Client and shell, CIS, DB2,
Ms SQL Query and Application, Control _M Job Scheduling System, Web Design,
PL/SQL programming, Moderate or advanced in MS Suites programs (Excel,
Word, Visio, PowerPoint, Crystal Report, Access and Outlook),
SUMMARY OF QUALIFICATIONS:
. Excellent verbal and written communication skills.
. Understanding of the applicable
technologies and the industry applications they are used in
Perform project work according to defined procedures
. Outstanding trouble-shooting, problem
solving and analytical ability
. Responsible for delivering full life cycle
development projects that provide key business and process
functionality
. Have vision, with a strong desire to lead, mentor and
coach individuals while building exceptional
. Direct the analysis of user acceptance testing results and
recommend defect resolutions in conjunction with requirements/development
team. Participate in user acceptance testing, when applicable.
. Assist in the enforcement of deadlines and schedules, by
reviewing project/task plan. Communicate issues/concerns to project
manager.
. Provide input for on-going development of User and
Administrator Manuals.
. Support production environment (defects and trends) and
execute workflow and defect
. Troubleshoot user reported software issues, and
assist in the successful resolution of those issues.
. Assists in the training of center team members.
. Superb organizational skills, attention to detail and
the ability to work with minimal supervision.
. Have the Ability to prioritize and multitask.
CAREER PATH
Aon Hewitt, Chicago, IL
System Analyst 2012 - 2013
. Gathered project requirements for new project, Interfaces
with partners from other systems areas to determine impacts of
hardware/software project changes
. Work with development team to implement application Design,
update, and deliver unit, integration, regression, and acceptance test
plans
. Advise and support the business unit in the resolution of
internal business partner processing and/or technical problem escalations,
and work with impacted areas to address both short- and long-term issues
Northern Trust Company, Chicago, IL
Application Support Analyst 2000 - 2012
. Develops and maintains system Application programs
including designing, coding, support, testing, debugging and
installation for Micro pod and Family business
. Interfaces with partners from other systems areas to determine
impacts of hardware/software changes
. Interact with management and program operations regarding
business and technical information needs.
. Advise and support the business unit in the resolution of
internal business partner processing and/or technical problem escalations,
and work with impacted areas to address both short- and long-term issues
. Collaborates with client and business units to develop new
techniques, practices and upgrades that will enhance productivity
. Develops and oversees the execution of test plans, test cases
and test scripts
. Creates work flow diagrams and process mapping using Visio
. Ensure the definition and documentation of user requirements,
partnering with project teams as needed, to create manuals, training
material/or job aids
. Analyzes data to identify data integrity issues
. Investigates and resolves application functionality related
issues and provides first level support and troubleshooting to internal and
external clients
. Interacts with Business Analysts to gather requirements for new
products and enhancements to existing applications
OTHER WORK EXPERIENCE
Accenture, Chicago, IL
Programmer Analyst 1997 - 2000
Acxiom Data Center, Chicago, IL
Computer Operator
1994 - 1997
UPS Chicago, IL
1994 - 1995
EDUCATION
DeVry University, Chicago, IL
Bachelor of Science, Computer Information Systems
Email: HYPERLINK "mailto:********@*******.***" ********@*******.***
Phone: 312-***-**** or 832-***-****
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