Project Manager Customer Service

CLYDE B ARNOLD

III

*** ** **** ***, ******* CREEK, FL

33066

Cell: 954-***-****

***********@*****.***

SUMMARY

Versatile IT professiona l with strong background in project management and product support in offering an impressive

record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined

to deliver high- quality and user- friendly products along with support to the market as quickly as possible.

SKILLS

IBM / Apple/Macintos h PC's & Tablets ITI L and PM P bes t practices

Audio Visual Design and Implementation Exceptiona l Written and Verba l Communication

Novell NDIS / Active Directory Management Experienc e workin g i n a t ea m environment

MS Office application suite (Office 2003/2013) Site suppor t deskto p management

Lync and LifeSize Video Conferencing Experience Documentation on procedures and processes

Helpdesk / Call Center Management ER P Implementatio n / training

Ethernet / Token Ring Network knowledge A+ Certified

TCP/IP and basic switching, routing, and firewall Certified Novell Engineer

concepts

ACCOMPLISHMENTS

Served as a Project Manager for all aspects of technology for Broward College under the North Campus umbrella.

Supporte d the facility within many area s to suppor t a population of over 14,000 enrolle d students and 400 employee's.

Managed a team of 8 Campus Technology Specialist s and 2500 desktop computers to include mobile technologies . This

consisted of 142 classroom s and the planning and budgeting for a $700,000 Technology Refresh plan each year. Worked

with all aspects of classroom technology and various other department s to bring about a 100% customer service model.

EXPERIENCE

BROWARD COLLEGE

Coconut Creek, FL

Campu s T echnolog y O fficer 07/201 3 t o Current

Associat e D ea n o f T echnolog y S upport 03/199 7 t o 0 6/2013

Installation, D iagnostics, T roubleshootin g a n d R epai r of campus based equipment to include : Apple/MAC,

IBM Compatibl e Computers, 3270 Mainfram e hardware, Networks, Servers & Video equipment.

Installatio n and A dministratio n of Novell Servers, along with Networking Hardware & Software products to

support all aspects of campus based networking. Active Directory, Exchang e and Lync starte d in 2009.

Supervise, M anag e & C oordinat e campus- based personnel, consisting of computer technicians working towards

a common college wide networking, workstation and support plan.

Budget, I mplemen t & C oordinat e all campus based technology projects including a yearly Technology Refresh

Plan.

Coordinat e training in standard office instructional, and administrative software applications and systems.

M aintai n an inventory of workstatio n and compute r base d equipment alon g with softwar e in an inventory

tracking system.

Pilo t and I ntroduc e new products and applications to the user community.

Analyz e the Educationa l Technology along with Production trainin g and the patter n of servic e request s on the

campus and resolve outstanding requests for computer related service problems.

BROWARD COLLEGE

Fort Lauderdale, FL

I ntegrato r / C I M C ente r M anager 11/199 1 t o 0 3/1997

Installe d a C ompute r I ntegrate d M anufacturin g C enter, which consists of PS/2's, RT's, and an AS/400

computer system communicating on a Token Ring Network. Including daily maintenance of hardware and

software.

Networ k A dministrato r with Personal Computers, Windows 3.1, Windows 95, OS/2 and Print Servers. Including

extensive work with Memory Managers. Ex. Qemm, 386Max and Blue Max.

Databas e D esig n and A dministratio n for the CIM Center and Continuing Education. Including Scheduling of

computer labs and daily reporting functions for budgeting purposes.

Controlle d and A ssiste d with the CIM Demo Presentatio n and Center Equipment.

Multimedi a d evelope r using IBM Storyboard Live and Audio Visual Connections.

Remot e C ommunication s between an AS/400 and an ES900 0 to provide Profs for Continuing Education.

D iagnostics, T roubleshootin g a n d R epai r of PS/2 and IBM compatibl e computers to include the AS/400.

P rogra m D evelope r - AS/400 program for Continuing Education. Consisted of creating a business plan to

purchase the hardware and software necessary for the program and to develop ongoing brochures & mailings.

Working with instructor s and students to provide the necessary services for all the courses.

IBM CORPORATION

Fort Lauderdale, FL

Technica l S uppor t R epresentativ e - C ustome r C ente r 0 3/199 0 t o 1 0/1991

Installe d and C onfigure d various computer platforms to connec t differen t systems togethe r and to allow these

system s t o communicat e wit h eac h other.

Equipmen t S etup s and D emonstration s with various computer platforms, including AS/400, RS/6000 and PS/2

operations, which includes extensive software and hardware knowledge.

Supporte d aiding Business Partners and Prospective Customers during product demonstrations, which includes

servicing un- operationa l equipment.

Coordinate d of specific product seminars between IBM Marketing Representatives, Business Partners and

Prospectiv e Customers

Create d flyers and invitations on desktop publishing

Telemarketin g L iaiso n for various briefings and seminars

Demonstrated, P rogramme d and C oordinate d AVC (audio visual connections)

Created, P resente d a n d S upervise d of an AVC presentation between IBM and Russia, which was awarded the

most Original Presentation for the show. Soviet Leader Gorbachev was the presenter of the award.

EDUCATION

U.S. COAST GUARD 6 PACK LICENSE : CAPTAINS LICENSE 2013

Se a - School, Fort Lauderdale, FL, USA

CERTIFIED NOVELL ENGINEER (C.N.E.) VERSION 4.11 THRU VERSION 6.5; A+ CERTIFICATION 2003

F lorid a A tlanti c U niversity, Boca Raton, FL

BACHELOR OF SCIENCE DEGREE: COMPUTER INFORMATIO N SYSTEMS 1990

For t L auderdal e C ollege, Fort Lauderdale, FL, USA

ADDITIONAL INFORMATION

HONORS

Academic All- American

National Dean's List

Outstanding Achievement Award in CIS

Fort Lauderdale College Student of the Year

Miracle of Motivation Award

Employe e of t h e yea r nominatio n - 1 99 9 - 2 003

References available upon request

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