Engineer Quality Assurance

Glynda Freeman

*******@*****.*** 404-***-****

SUMMRY:

• Senior Quality Assurance Analyst with over 20 years of IT experience in various industries.

• Strong background in integration, system, functional, end to end, automated, usability,

compatibility, regression, and user acceptance testing in multiple platforms and environments

• More than 15 years of experience in Integration and system testing.

Technical Proficiencies

Productivity Tools: HP Quality Center/Test Director, Deltamatic, Rational Test Manager, JIRA,

SoapUI, WinSCP, MSWORD, Powerpoint, Excel, ClearQuest, Source Integrity,

Source Forge, TOAD, Topaz, WinRunner, Visio, NCR POS, Bugtracker,

SecureCRT. MVS, MS SharePoint, Aqua Data Studio 4.7, Hyperion/Brios

Operating Systems: Windows 95/98/2000/NT/ME/XP/Vista/Window7, DOS, Unix

Application Testing: C#, C++, VB, XML, ASP.net, IIS, JAVA, .NET, DB2, Web, GUI Applications,

Client Server, Web, Unix (HP UX), WorldspanRes, Deltamatic, Apollo, HTTP,

HTTPS, IIS, Java, HTML, Cobol, Natural, ADABAS, JCL, PROC, z/OS

mainframe, TSO/ISPF/PDF, COBOL,

Databases: Oracle, Microsoft Access, MySQL, DB2

Delta Airline September 2012 – January 17, 2014

Senior Test Engineer

• Responsible for extensive testing, documentation and maintenance process for the complex

Airline accounting system.

• Compare the PNR(s) in deltamatic environment to what is displaying in Mainframe environment.

• Validate that deltamatic servers are pointing to mainframe acceptance environment (daily task).

• Test different Loyalty skymiles projects.

• Validate the database was updated correctly.

• Validate the data in Unix using SecureCrt.

• Validate the data in the Web Base GUI application.

• Define best Testing approach and techniques after analyzing systems features, functionality and

business requirements.

• Develop and execute test plans for user acceptance, integration, installation and system testing.

• Ensure test coverage to systems design, documentation compliance with client standards, and full

satisfaction of end user requirements and business objectives.

• Create Test plans, define Test cases and perform manual test execution by creating and running

batch jobs for Mainframe and Client Server Unix scripts for various Revenue Accounting projects.

• Work closely with the development and program management teams throughout entire project life

cycle to ensure user and quality requirements are met or exceeded, and delivered on schedule.

• Document test results, report and track software bugs in HP Quality Center and verify fixes to

ensure acceptance criteria set forth in test plans is met in a detailed, efficient and timely manner.

• Link requirements, test cases, and defects in QC V10.

• Ensure documentation complies with Delta Air Lines software development standards, policies

and procedures.

Process Testing

•

Macy’s August 2011 – August 2012

Senior Test Advocate

• Work in an agile environment.

• Validate eSign proof of concept (POC) electronic signing solution.

• Validate the eSign POC can enable automatic merchandise signing/pricing updates.

• Validate the eSign from the network communication to the back end integration, to the sign

display unit.

• Validate accurate pricing.

• Validate the mainframe support gift cards with the old 3 digit CID number.

• Validate the mainframe support gift cards with the new 4 digit ECID number.

• Validate Cross Division Transfer (CDT) process allows multiple departments to be included in a

CDT.

• Validate FCS system and gift card logic in order to be in compliance with the Anti Money

Laundering laws.

• Validate new screens created to the requirement.

• Validate the new database capture gift card purchases when greater than $10k.

• Validate balance restrictions for a single gift card in any given day to $2k or less.

• Create test plan.

• Submitted, tracked and verified fixed defects in Bug Tracker tool.

• Utilize the NCR SMARTPOS (point of sale) to execute gift cards.

• Participate in a daily standup meeting.

• Execute testing for defects.

• Write and execute test case.

• Upload testing documents on Share Point.

• Load test cases in Quality Center via Excel.

• Track and analyze defects with QA team using QC; collaborate to assure quality of coding and

functional testing prior to UAT phase.

AT&T November 2010 – August 2011

Senior Test Analyst

• Utilize System, Functional, and Content Requirement Documents to create scripts which validate

the customer facing functionality on specific business areas of AT&T websites.

• Participate in test case peer reviews to verify scripts written are clear and concise.

• Participate in technical review with the developers and the Business Analysts to verify the cases

focus on the requirements as written and implemented.

• Create User Acceptance Testing (UAT) Cases for initial review with development.

• Participate in UAT implementation of scripts with Development team (Unit Testing) and sign off as

to whether the code is robust enough to deploy to the test environment.

• Maintain those scripts in Quality Center and address defects which are opened by the offshore

team responsible for executing them.

• Social media UAT testing for accessing AT&T promotion.

• Manage defects in JIRA which address the actual software functionality.

• Create data requests which allow the offshore team to execute the scripts created.

Review Requirements Documentation for new Project Changes and Defects.

•

Utilize PUTTY tool to confirm backend functionality.

•

Utilize Order Management System to perform End 2 End testing.

•

Participating in weekly SCRUM to disseminate information concerning accomplishments, daily

•

goals, and any roadblocks that may impede progress.

Create scripts to validate change requests and validate in house.

•

Participate in product deployment to validate software in its final stages.

•

Utilize SoapUI to test the API.

•

WWW.USERTESTING.COM February 2010 – Present

QA Analyst (part time work at home)

• Serve as a freelance website tester for multiple clients.

• Read the requirement documentation.

• Test the usability and functionality of eCommerce related websites for clients such as clothing

stores, consumer electronics and cell phone retailers.

• UAT testing on different social media sites (facebook, twitter etc…)

• Visit and navigate through the website and perform usability and functionality testing.

• Record comments on each step and create summary reports.

BCD Travel September 2007 – February 2010

QA Consultant/Team Lead

• Gathered requirements, planned test schedules and designed and executed test scripts for

corporate websites and databases.

• Performed multiple test script updates, reported final results on .net application.

• Utilized SQL queries to ensure the integrity of information.

• Perform various testing: functional, regression, performance, smoke, system.

• Submitted, tracked and verified fixed defects in SourceForge tracking tool.

• Compiled test results (total scripts executed, open/close documents, defects, open issues).

• Verified three separate databases ensuring three departments were communicating.

TSYS Loyalty, Alpharetta, GA December 2005 September 2007

QA Consultant/Team Lead

• Performed black box, functional, regression and system testing for eCommerce and associated

applications for TSYS customer purchasing interfaces.

• Led and trained a team of 3 testers.

• Wrote and maintained detailed test cases, scripts, and data logs.

• Created various SQL queries to confirm points were calculated properly in Oracle.

• Identified and logged defects in Rational Clear Quest.

• Use TOAD to verify the database is updated correctly.

• Team lead or sole QA analyst on various projects.

• Utilized Unix commands to identify and troubleshoot issues.

• Allocate assignments to team members.

Worldspan (Now Travelport) January 2001 February 2005

Quality Engineer/Team Lead

Tested web based customer ticket issuing applications which also tied in to hotel and auto

•

reservation purchasing.

Tested system applications for user/network scalability prior to deployment.

•

Ensured application accuracy and efficiency to avoid systematic errors.

•

Led and trained a team of 10 testers.

•

Assured application is consistent with requirements, analysis, development and design.

•

Analyzed performance characteristics and bottleneck of application.

•

Assisted developers during the developmental stage of applications utilizing Load Runner.

•

Performed automated and manual testing using Mercury tools.

•

Worked with support group in reproducing issues to identify gaps in regression test.

•

Stressed environment to point of depletion of resources to test for behavioral changes.

•

Worldspan (Now Travelport) June 1991 – January 2001

Senior QA Analyst/QA Analyst

• Used Mercury Interactive Test Director to manage test data.

• Gathered requirements, planned test schedules, designed and executed test scripts.

• Reported final results on .net application.

• Performed various testing: functional, regression, performance, smoke, system.

• Submitted, tracked and verified fixed defects in Siebel tracking tool.

TWA/ PTIS/ Worldspan May 1976 June 1991

Help Desk Technician/ Ticket Agent

• Assisted Travel Agents with accounting formats using Worldspan OMS.

• Remotely conducted troubleshooting of systems for errors.

• Guided Travel Agents through booking and reservations procedures .

• Provided customer assistance with ticket sales and reservations.

• Checked baggage and directed passengers to designated concourses.

• Announced arrival and departure information via public address system.

• Aided passengers requiring special assistance upon boarding/departing conveyance.

EDUCATION

Major – Computer Programming

Dekalb Technical College, Clarkston, GA 2000

Kansas City Kan. Community College, Kansas City, Kan. – 1991

Johnson County Community College, Johnson County, Kansas – 1987

ACHIEVEMENTS

QAI Seminar 1999 Unix 1991 Mercury Test Director 1999 Introduction to LAN – 1998

Contact this candidate