Customer Service High School

Julia Taylor

Tel. 613-***-**** *** Fellowes Cres., Waterdown, ON L0R 2H3

*.**********@*****.***

Customer Service

An outgoing and energetic individual with experience in Customer Service

and Sales. Utilizes problem-solving techniques and envisions smart

solutions while executing with urgency. Proven ability to work in fast-

paced, challenging environments. Ability to adapt to challenges and

responsibilities and work supportively with co-workers to achieve goals.

Able to learn quickly and utilize new methods, systems, and procedures.

Effective communicator with the ability to present complex information to

diverse groups and individuals.

CORE COMPETENCIES

Multi-Tasking ? Team Work ? Time Management

Clients Services ? Organization ? Attention to Detail ?

Professional Communication

RELEVANT SKILLS

. Maintains excellent customer relations and develops a gracious

customer rapport

. Providing general information to clients and the public

. Computing sales prices, total purchases, receiving and processing cash

or credit payment

. Proven ability in taking decisive and positive action to resolve an

irate customer's grievance at an early stage

. Ability to communicate clearly, concisely and demonstrate confidence

WORK EXPERIENCE

Store Front Cashier/ Cook, Taco Bell and Pizza Hut Combination

09/2009 - 08/2013

Music Player, Flamboro Skating Club 10/2007

- 04/2010

VOLUNTEER WORK

. Orientation Week guide at University of Ottawa

. Program Assistant at Flamboro Skating Club

. Created a video for Waterdown Lions Club's float in the Santa Claus

Parade

. Helped make costumes for Flamboro Skating Club's semi-annual showcase

. Member of Because I am a Girl- UOttawa

EDUCATION & CERTIFICATIONS

. University of Ottawa - 2nd year Honours Bachelor of Arts with

Specialization in Communication

. High School Diploma, Waterdown District High School

. Ontario Scholar and Principal's Honour Roll

. Successfully completed the WHMIS test.

. Successfully completed Passport to Safety

. Obtained Canada Cord from Girl Guides of Canada for completion of all

levels

HOBBIES & INTERESTS

. Figure skating

. Skiing

. Travelling

[pic][pic]

Contact this candidate