Quality Assurance Management

JOSH CRANMER

*** ***** ***** ***** ******** CO **543 Phone 720-***-**** Email *******@*****.***

To ensure quality during the auditing and closeout phases of each project in accordance

OBJECTIVE

with bank compliance guidelines.

SUMMARY OF Review files for accuracy and completion while utilizing time management skills.

QUALIFICATIOS Able to multi-task in a fast-paced environment.

Strong written and verbal communication skills.

Communicate clearly and concisely with peers and upper management.

Draft professional correspondence reflecting accurate and detailed information,

grammatically correct and free from errors.

Verify dates and figures in all areas of file to ensure accuracy.

Maintain quality while meeting production quotas.

Coach/mentor/guide peers in areas that fall short of bank guidelines.

EXPERIENCE Urban Lending Solutions (Bank of America, Office of the CEO and President and

SunTrust Mortgage Loans)

CFBP Underwriter One for Bank of America home loans 2013 to present

Mortgage underwriter reviewing all documentation that comes in for home loans or

building loans. Verifying the income and employment details of the applicant and

reviewing the applicant's credit history score. I would look into the appraisal of the

purchased property and check whether it has been valued correctly to warrant the loan

requested from the bank. Reviewing all documentation is complete and accurate to

assist the home owner in modifying their home loan.

Mortgage Loan Closer for SunTrust Mortgages 2012 to 2013

Loan closing compiled all types closing documents. I reviewed approved mortgage

loan to determine conditions that must be met prior to closing, such as purchase of

private mortgage insurance and verified accuracy and consistency of specifications on

documents, such as title abstract and insurance forms.

Quality Assurance Associate Inline from August 2010 to 2012

As a Quality Associate, I reviewed each file before closure to ensure the completion

and accuracy of the advocates work and final letter, including one -on-one review with

the advocate to ensure that bank policies and procedures were followed.

Customer Advocate from April 2010 to August 2010

As a Customer Advocate, I worked directly with customers and lines of business

within the bank to resolve the customer’s concerns.

Aurora Bank Loan Services

Foreclosure Prevention / Loss Mitigation Specialist from 2008 to 2010

While working in a fast paced environment, I reviewed financial information for

homeowner eligibility under modification, special forbearance, short sale and deed -in-

lieu options.

Reviewed and closed a minimum of 25 files daily, assisting customers by providing

loss mitigation options for foreclosure prevention while maintaining quality assurance

for the bank and its investors.

Met monthly production goals set at $80k to $100k, with 86% utilization and 100%

quality assurance, including wrap time.

RELEVANT MS Excel, Word, PowerPoint Siebel

SOFTWARE MS Access, MySQL, Oracle LAMP, LHIS

Windows, Mac OS AS400

Lenstar, Fidelity IPortal

CUBS Homesaver, Homebase, Loss

Mitigation

Contact this candidate