Manager Project
Resume:
John Henry Wells
** ***** ****, *********, ** ***84
****.*****.******@*****.***
PROFESSIONAL SUMMARY
Senior IT executive with experience leading IT and Business
teams through a startup, implementing a managed service
model, merging systems in a manufacturing acquisition, and
delivering product through brand, direct sell and OEM
business models, by leveraging over 20 years of IT and
engineering experience automating solutions for research,
product development, and process/discrete manufacturing, by
developing positive relationships to maximize enterprise value.
TECHNICAL EXPERIENCE
Applications: SAP, Primavera (P3), Suretrack, MS Project
2010/Central, MSOffice Professional, Office365, Sharepoint,
MS FrontPage, Photoshop, Matlab, Solidworks, ProEngineer,
Mentor, Trustwave, JD Edwards, Symantec Cloud, Postini,
Autotask, GoToAssist
Operating Systems: WindowsServer2007, Windows 8, 7, XP
Pro, 2000 Pro, Win9X, WinNT, Ubuntu, Unix, Linux, HP-UX,
Solaris, iOS, MacOS, VMS
Networks and Communications: TCP/IP, VPN, WANs, LANs,
Fortinet, Cisco, AccelOps
Databases Management Systems and Development Tools: MS
SQL Server, Sybase SQL Server, Powerbuilder, Visual Basic,
Visual C++, Internet / HTML
Manufacturing: Real-time control systems, Bar code systems,
Spectrophotometry
PROFESSIONAL EXPERIENCE AND
ACCOMPLISHMENTS
ZINK Imaging, Inc., http://www.zink.com Director of IT and
Operations 2008 – Present
Since the inception of ZINK, created all corporate IT services
needed to leverage new digital printing technologies into an
on-demand Digital Printing Business, to include:
Direct Sell. Most recently directed the backend IT service
services for ZINK to be able to successfully launch a new
direct sell business model from multiple vendors, including
back-end data storage and ZINK.com (AWS), analytics and
web support for DRTV, DRTV phone coverage, fulfillment
services, credit card processing, sales tax tables, online CRM
system, customer care agents, sales tax filings, and PCI
Compliance.
Managed Services. In 2012, my responsibilities expanded to
include Facilities, HSE and Product Sustainability by applying
the IT managed service model to these other three operations.
Facilities – aligned all facilities service support vendors to
comply with the IT model to include procedures, service
ticketing, maintenance procedures, and a facilities
maintenance calendar. HSE – applied the managed service
model to team up with a vendor, HR, and regulatory agencies
to develop comprehensive standard operating procedures,
hazardous materials contingency plan, and a compliance
calendar. Successfully directed the ZINK Sustainability
Program as well.
Brand Partner. Starting in 2008, created all corporate IT
services in a managed services model and within the first 371
days it took ZINK to bring first product to market, I led the
relocation of the corporate headquarters, provisioned a new
R&D facility, created the ZINK domain with 400+ desktops,
laptops and servers, retrofitted a manufacturing plant
network into the ZINK domain and MPLS, and implemented
a new ERP system. All network, server, application and web
IT services were outsourced, at the cost of less than one FTE.
Polaroid Corporation
IT Manager supporting ZINK Imaging, Inc.
2005 - 2008
Operating in a start-up mode with specific milestones and
spending guidelines, directed the IT resources needed to
leverage new digital printing technologies into an On-Demand
Digital Printing Business.
New Engineering Computing Environments. Manage both the
support of existing systems and develop and deploy new
engineering computing environments. Maintain a portfolio of
sixty 3rd party and home-grown applications. Deliver
programming and telecommunications resulting in a
successful spinoff.
Infrastructure. Directed the IT resources to create a hardware
and media development infrastructure to improve product
delivery. This includes the programming, database
development and engineering resources needed to automate
data collection processes for a disruptive print technology.
Collaborating with engineers and scientists to define
requirements, design and deploy new engineering computing
environments to support engineering projects and ongoing
operations. Automated the experiment submittal, data
generation (printing), data collection, and analysis processes.
Technologies: XP, Linux, MS SQL/Server, Java, MSVisual C+
+, MS Visual Studio, IDL, LabVIEW, Solidworks,
ProEngineer, Mentor, Green Hills.
Collaboration. Led the implementation of collaboration tools
and delivering e-learning solutions within the startup and
among development, business, and equity partners.
Technologies: MS Site Server, MS Sharepoint, XP Remote
Assistant, MSOutlook, PhProjekt, Twiki and FTP
Managed SAP implementation projects for a diverse set of
business models and divisions. Delivered program
management support to multiple SAP implementations.
Worked with multiple project managers, to include gap
analysis, configuration, prototype test and development, SQL
Stored procedure development, production test, training, and
move to production.
Technologies: SAP, database, network, and system
performance configuration and tuning techniques, SQL, Unix
- HP-UX, Oracle.
Polaroid Corporate R&D
IT Account Manager
1999 – 2007
Responsible for all IT services for the Corporate Research
division, reported to the Vice President of Corporate Research
Conversely, represent all Corporate Research IT requirements
to the Chief Information Officer, and ensure the delivery of
those IT services. In addition to brokering IT services, led the
following programs:
KM@P. Led the Corporate Knowledge Management
initiative for the expressed purpose of making better decisions
and become a learning organization. Managed the efforts of
Price Waterhouse, Plumtree Software and internal resources.
Delivered a Corporate Portal and Knowledge Management
engagement methodology that incorporates people, process,
and technology. Technologies: Plumtree, Semio,
Documentum, and CoBrain.
Collaboration. Implemented a partner collaboration
methodology and system through the product development
organization to improve product delivery cycle time practices.
Technologies: HP Co Create, VNC, and MS NetMeeting, and
Solidworks.
Y2K. Led Y2K remediation of all Research & Development
IT applications. Managed $3 million budget and coordinated
Engineering / IT resources to upgrade or replace 68
Manufacturing / Research & Development Information
Systems. Achieved 0% downtime for all applications during
Y2K crossover.
Technologies remediated: INTEL/NT, VAX/VMS, VAX RDB,
SPARC/Solaris, HP-UX platforms, MS SQL/Server and
Sybase databases.
Polaroid Corporation
Technical Program Manager
1995 – 1999
Implemented project management methodologies for all
product development programs in the Product Development
Division using PMBOK Methodologies and Primavera Project
Planner (P3) and MS Project Central Technologies. Created
and staffed a Project Management Office as a resource to New
Product Teams and infrastructure projects.
Project Management. Implemented critical path
methodologies for each project.
Process. Developed a Product Delivery Process (PDP) with
R&D leadership to standardize the product development
process. Created project templates for rapid project plan
development. Achieved more than 10% reduction in
Resource Allocation. Developed resource/cost analysis system
and Earned Value metrics to help R&D efficiently manage all
research and manufacturing development resources.
Polaroid Corporation
Group IT Manager
1990 – 1999
Managed all aspects of computer operations, desktop support,
application development, and business systems strategy for a
$130 million Corporate Research & Development Division.
Management responsibilities included the Media Research
Evaluation and Instrumentation Teams (non-IT).
TechOps. Designed and implemented operations, escalation
and contingency processes to provide 24x7 data center
operation utilizing a 5x8 operations staff. Technologies:
VAX/VMS, MS Windows NT/Server, SUN Sparc/Solaris, HP-
UX, Fortran, C, RS/1.
Engineering Management. Implemented a $200,000
automated quality measurement system that delivered
$200,000 in recurring annual cost savings within nine months
of project inception.
Financial Management. Redesigned instrumentation and
server support model for media development to reduce overall
annual maintenance by 20% year-on-year savings five years in
a row.
Polaroid Corporation
IT Manager
1985 – 1989
Managed the Product Development IT Group supporting the
R&D Film Imaging Division.
Engineering. Delivered the automation of a microelectronics
silicon foundry shop floor. Technologies: PROMIS Process
Management Software, VAX/VMS, RDB, Fortran, and RS/1
Programming. Delivered a Product Data Management System
– the integration of MRP (ASK MANMAN), CAD
(ComputerVision), and ECM (PDM) systems to accelerate the
product delivery process.
MILITARY SERVICE
Regular Army Captain (67D) assigned to the US Army
Medical Research Institute of Chemical Defense.
1980-1985
Engineering. Developed a laboratory information
management system to support analytical, control, and image
processing systems.
Leadership. Supervised eight programmers and four
engineers.
Administration. Contracting Officer’s Technical
Representative to DOD contracts exceeding $50M.
EDUCATION
Executive Education Program, Managing The Information
Service Resources, Harvard Business School - 1990
M.S. Systems Management, University of Southern California
- 1982
EIT License, New York State, No. 026652, 1980
B.S. Biomedical Engineering, Rensselaer Polytechnic Institute
- 1980
PROFESSIONAL DEVELOPMENT
MS E-learning: MS .net Developer Training
Open Systems Development, MIT
Plumtree Corporate Portal Development
Leadership Development Institute, Polaroid
6-Sigma Design For Manufacturability, Polaroid
Imaging & Photographic Science Course, RIT
Advanced Visual Basic Training, PDG
Mastering Project Management, Oak Associates
Primavera Training, Project Schedulers Inc.
6-Sigma Design For Manufacturability, Polaroid
MS Project2000 Training, Project Planning Inc.
Executive Development Workshop, Farr Associates
SAP R/3 Business Processes, SAP AG
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