Customer Service Technician

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Pamela Sue Hale

** ********* ***** *******, **** 45150

513-***-**** home

513-***-**** mobile

*******@*****.***

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Skills:

Inventory Management

Budgeting

Computer Programs

Purchasing

Scheduling

Evaluations

Pharmacy

Reporting

Process Improvement

Inspections Problem Solving

Procurement

Training

Supervisory Skills

CPhT

Policies and Procedures Communication Organized Multi-

Tasking Motivated Analyzing

Contract Management

Strategic Planning

Customer Service

Receiving

Vendor Relations

Billing/ Denied Claims

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Work Experience:

Costco Warehouse Cincinnati, Ohio

Pharmacy Technician 2012

. Fill Prescriptions, place drug order, computer entry

Mercy Anderson & Mercy Clermont Hospital Cincinnati/

Batavia, Ohio

Pharmacy Buyer/Buyer

1999-2011

. Purchase through a wholesaler and direct, schedule employees and

budgeting.

. Responsible for variance reports, maintaining inventory, and working

with sales reps on contracts and rebates.

. Managed the free drug program for the hospital as well as support

squads, and doctors' offices in obtaining medications.

. Knowledge of JACHO and State Board Regulations.

. Used Microsoft Excel, Word, Access, Visio, Power Point, DDI, Lotus

Notes, HMM, HED, HBOC, and EPIC computer programs.

. Participated in Medication Safety Committee, Nursing/Pharmacy Committee

and instructed CPR classes.

Tri Health (Bethesda North Hospital)

Cincinnati, Ohio

Lead Technician

1994-1999

. Scheduled/Evaluated employees, trained new technicians/interns,

scheduled/trained externs and students.

. Performed unit inspections, organized pharmacy for JACHO,

organized/simplified the charge master and participated on the

Nursing/Pharmacy committee.

. Used and worked with Word, Excel, QS/1 and Meditech programs...

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Education:

Cincinnati State Technical and Community College

Cincinnati, Ohio

. Associated Degree in Science

Thomas Moore (TAP Program)

Crestview Hills, Kentucky

. Bachelor Degree in Business Administration with a concentration in

Finance

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