Sales Customer Service

MONIQUE WALKER

*** ****** **** ******* *****, #**18 Stafford, Texas 77477 713-***-**** *.**********@*****.***

OBJECTIVE

Seeking a challenging and rewarding opportunity in a warehouse employing knowledge of advanced warehouse and

shipping procedures to organize smooth and efficient processes while maximizing efficiency.

SUMMARY OF KNOWLEDGE AND SKILLS

• Over 5 years of experience working in a warehouse setting

• Thorough knowledge of basic record-keeping and inventory control

• Excellent ability to maintain accurate records and perform basic mathematic computations

• Innovative problem-solver who can generate workable solutions and resolve complaints

• Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks

• Resourceful team player who excels at building trusting relationships with customers and colleagues

• Exceptional ability to recognize and initiate corrective actions for safety hazards

• Computer-literate performer with extensive software proficiency covering wide variety of applications

WORK EXPERIENCE

Alcon Laboratory, Houston, Texas

Warehouse Support Team

Leader 07/2012-01/2014

• Tyvek Machine Operator /trouble shooter.

• Boxing Machine Operator/trouble shooter.

• Prepared supply orders by processing requests. Pulled materials, packed boxes, and placed orders in delivery area.

• Maintained inventory controls by collecting stock location orders and printing requests.

• Maintained quality service by following the organization standards, and complying with procedures, rules and

regulations.

• Maintained a safe and clean work environment by keeping shelves, workstation, pallet and supply areas neat.

• Operated an electric and manual pallet jack.

• Handled shrink wrapping, boxing labeling, palletizing and shrouding.

Longshoreman Association 24, Houston, Texas

Longshoreman 12/2009-

07/2012

• Developed various production reports to update management on production status.

• Ensured inventory production quality and efficiency levels.

• Transported machinery equipment to certify Service Technicians for servicing.

• Responsible for the management of inventory analysis on machinery equipment.

• Prepared shipping documents for products that were scheduled to ship.

• Developed bill labor reports and dimensional specifications on inventory shipment by effective communication

and coordination.

• Secured Army Utility Vehicles on trains to ship and outsource.

• Drove automobile cargo off the ships and parked them in their designated areas.

AT&T, Houston, Texas

Inside Sales Representative

01/2007-11/2009

• Initiated and closed sales for a leading supplier of telecommunications solutions.

• Serviced renewals and expanded customer base within the Houston, Texas territory.

• Effectively built relationships with key decision makers and matched customers with the best solutions for their

needs.

• Achieved $900K in sales in FY2007, exceeding the gross profit objective by 150%.

• Gained President's Club membership for outstanding sales achievement in 2008.

• Earned the "Channel Performance Award" for total channel sales in 2009.

Trelleborg Offshore/ Advantage Staffing, Houston, Texas

Shipping, Mailroom and Receiving Clerk

01/2004-01/2007

• Accurately identified, handled and prepared production orders for shipment

• Posted goods, issued and scheduled deliveries, printed packing lists, created bill of ladings, and completed

paperwork associated with the shipment process.

• Helped direct mailing campaigns and distributed logs/reports

• Gave good results for inventory production quality.

• Assisted in processing status inquiry requests between customer service and warehouse.

• STOP Safety Program / Confined Space Safety / TWIC/ HAZCOM / HAZMAT Certified

EDUCATION

Houston Community College, Houston, Texas

2013-Present

University High School, Houston, Texas

2003-2004

American High School, Fremont, California

1999-2002

• Worked as a Teacher’s Assistant for severally handicapped and mental health students aged 13-21.

• Assisted the teacher, staff and students in cooking activities, life skills, and social skills.

• Ensured medication was taken at correct hours.

• Provided care to students and maintained a safe and comfortable setting.

• Maintained close contact with and observed student behavior.

• Monitored students’ physical and emotional well-being, while reporting any unusual behavior or physical ailments

to proper staff.

• Encouraged students to participate in social, recreational, and other therapeutic activities that enhance

interpersonal skills and develop social relationships.

Stanford University, Stanford, California

Pre-College Math Leadership Program, 1999-2002

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