Engineer Management

Location:

Posted:

March 31, 2014

Michael Hayes

Senior Engineer/Knowledge Management - Mural

Durham, NC

*******.*******@*****.*** - 415-***-****

A driven individual seeking entry-level employment as a Network Support

Specialist, leveraging industry standard certifications, an experienced customer

service skillset, and a dedication to ongoing personal and professional development.

WORK EXPERIENCE

Senior Engineer/Knowledge Management

Mural - Tucson, AZ - January 2013 to Present

• Researched, wrote, and deployed training for new VAS provider platform.

• Established company-wide document guidelines for clarity and content.

• Carefully managed customer migrations to prevent hosting outages.

• Led team in onboarding new hosted SharePoint customers.

Registrar & Network Management

Al-Alakh Excavations - Antakya - 2009 to 2012

• Maintained 25-host wired & wireless network (802.11g/n).

• Created an IP address schema to guarantee research server availability.

• Made straight-through and crossover cables for physical connections.

• Deployed signal extenders to improve network availability across the site.

EDUCATION

Master of Arts

San Francisco State University - San Francisco, CA

2012

Bachelor of Arts

Macalester College - Saint Paul, MN

2007

SKILLS

Windows Vista, 7, 8, Mac OSX, Cisco IOS, Cisco CLI, hosted Microsoft SharePoint, Microsoft Office 2011/2013

suite, DNS, DHCP, IPv4 Support, PC hardware support, PC/Mac desktop support, Cisco 2690 switches, Wired/

Wireless LAN support.

ADDITIONAL INFORMATION

KEY QUALIFICATIONS

• Cisco Certified: CCNA

• CompTIA certified: A+, Network+, Security+

• Technical writing, process and best practices documentation